Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Customer support
Hello,Just recently moved home and for the first two weeks, decent connection.Then here is where all things went south. The outage started 27-4-24’ early morning. Regular updates gave 3-5hrs fix time. This went on for three days. Then the “reps” in t...
Resolved! WiFi pods “Fair connection”
Has anyone lately experienced the issue on the WiFi pods (all 3) stating “Fair connection”?Up until 2 days ago the pods used to show “Great”pods are placed sensibly and the speed tests show the top speeds. called VM who run tests and say everything i...
Resolved! Technician home help price/cost to pay
I was wondering.... I'm a electric wheelchair disabled customer, last Saturday (11th of May 2024) a Technician changed my Hub 3 to a Hub 5, using the WPS button on the Hub 5 will not connect my Ring 2 (2 gen) camera door bell which I use for my secur...
Connect App
I have noticed a few people having issues with connecting to the Connect App - was a solution found? I keep asking VM but have NEVER heard back?
Resolved! What happens after a factory reset on a hub 3?
We had our fibre installed yesterday and after a few issues, we've now been told to test it via the status tab on the app. This has come up and said that it needs a factory reset.My worry is that it says that it will let us know how to reconnect devi...
Wifi Pods
Any idea how you actually order a wifi pod. Connect app says I need one but when I click on link it pops up a box to sign in page. Tried ringing and online chat for days but when you get through to a person instead of a chat bot you just get sent rou...
Resolved! Time to become consumer-centric aka the adventure of ordering a wifi pod
I'm going into full circles. First, the VM connect app did not work for days. Today it did! It showed me a very weak signal in the hallway that causes me trouble with my ring doorbell. This is all documented in the app. However it does not let me ord...
Intermittant outages London SM3
For the past week now been having constant slow speeds our outages everynight between 10pm which is rather frustrating. The area shows an issue but the resolution date just keeps getting moved each day. F011299703 is the fault reference number, but...
Old NTL/Chorus cables
HelloAre the old NTL/Chorus cables that run along houses still active?There is one on my mother-in-law's house and it is falling down between the houses. I'm wondering if I can just disconnect it and get rid of it. I've tried calling Virgin but I get...
VM full fibre has 200+ ms latency on download stream
I got this new connection set up by VM and ever since I have a 200-400ms latency on download.I had my hup replaced from Hub 5 to 4 and strangley enough the lateny reduced to 100-200ms.Still not ok for me as it makes gaming impossible and even video c...
