Networking and WiFi
For queries with home networking and all things WiFi
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UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...

WiFi House Attenuation.png
Sephiroth by Alessandro Volta
  • 0 replies
  • 54 kudos

Getting a better Wireless Network Signal

Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there.   There are definitely good, midrange & poor routers with quite variable performance wifi.  Never expect a mass market product to be the b...

Wifi Spectrum Bad.png Wifi Spectrum Good.png

how to order a wi fi pod

afternoon how do i order a wi fi pod our bsck bedroom struggles with signal well most of rear of house and herd pod can solve this issue 

Wi-Fi not working properly

Last few weeks our Wi-Fi has started acting up, last night it stopped working lol together & even rebooting didn’t bring it back, the hub 4 diagnostics said there was a Wi-Fi problem, another reboot this morning & I tried switching the Wi-Fi optimisa...

DebB by On our wavelength
  • 5 replies
  • 0 kudos

Order Wifi Pod. Please

Hi.Just upgraded to 1gb Volt.Please can I order 1x Wifi Pod.Have experienced slowdown in 1 bedroom. Connect app not that good on our phones.Many thanks. 

MSW1 by Joining in
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  • 0 kudos

Internet dropouts in Twickenham

Internet service has been dropping 3 or 4 times each day for the past week or so. Also noticed pixelation issues on the TV over the same period, which may be related.Could someone from the support team investigate please?

cass by On our wavelength
  • 3 replies
  • 0 kudos


Virgin Media - How do I go about getting a new router? The Hub 3 that I have has a constant red light, I have done the following- Rebooted the router - no difference- Factory reset the router - no difference- Checked and double checked the connection...

SEIGN98 by Joining in
  • 5 replies
  • 0 kudos

Daily outages in Sutton, SM5

Reporting here for colleague. They're in SM5 and have daily outages of around an hour. In the middle of one right now. Their neighbours also report same. Virgin faults webpage comes back with.. 'Don't worry we're looking into this issue' for past few...

davfox by Tuning in
  • 7 replies
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Wifi not working during the day

Hey,Having issues with our internet - it works perfectly at night time and early in the morningbut between the hours of around 8 - 6 pm approx there is literally no internet. The wifi is connected but there is no internet whatsoever.any ideas what to...

Unusual Higher Ping

So after a week of on and off disconnections  in the last day my connection seems to be holding  .  I've  done a few tests and  the download speed  is fine  and upload .  The speed and connection test in my Orbi app  never fails to get a ping of 9 to...

Mr-Dice by On our wavelength
  • 3 replies
  • 0 kudos


Hey. I have an unusual issue that seems to be any device that operates on 2.4Ghz bandwidth has stopped connecting to my hub 4, Sky Q box (which is fine via lan), ring doorbell, Kasa smart plugs, to name a few. I’ve even tried factory resetting one of...