Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Re: Red light on Virgin Media Hub
Hi. We have the red light issue, too. I’ve also tried the reset but the red light comes back.Many thanks,Lee
Is the warpath the only option?
Complaint submitted in February, no updates or contact in relation to it since start of April.Ongoing issues, when queried over the phone, are explained with the same information on your service checker web page (thanks, I guess).Last attempt to get ...
5Ghz connection dropping several times a day
My Hub 3 has 2.4Ghz and 5Ghz wireless enabled. My devices using 5Ghz are dropping connection several times a day.This might be understandable when the mobile devices are downstairs, seeing as the router is upstairs, but it's happening when the device...
Router recommendations
I've been experiencing infuriating 5Ghz connection dropouts on several mobile devices in my home. I have tried changing channels on my Hub 3, but the changes simply won't stick (they will save, but next time you log into the router it reverts to chan...
Bad connection for one device
I’m having trouble with my wifi, I set it all up yesterday and have had no problems with connections to phones and TVs but it won’t connect to my PC properly. I have full signal on my phone in every room in the house but only 1 bar on my PC. I tried ...
Resolved! Wifi pods not connecting after new hi
I just moved house and had a new hub 5 installed. My white wifi pods will not connect. I have tried connecting by cable and deleting / reinstalling but nothing works. Please help
how to disable 5ghz band on a hub5
I need to disable the 5Ghz band to allow set up of my 2.4Ghz smart plug for table lamps. I have logged into the hub but the disable button is greyed out. I have taken this up already with Virgin tech but they could not understand why the disable butt...
packet loss
Hi, I've been experiencing some timeouts & packet loss lately and just wanted to run it by here in the first to see if there was any advice / obvious issues.I set up a BQM after checking some threads here and am seeing high packet loss here,https://w...
Email offers
Guess what, I have just received yet another email asking me to renew my contract, one of many the same emails, and press the offer to direct me to a page which states Unable to find page.THIS IS A VERY BAD JOKE ON BEHALF OF VIRGIN MEDIA
Continuos broadband service interruptions
I am experiencing frequent intermittent broadband service interruptions. They tend to happen early evening when the signal disappears, and I am unable to access the internet for a minute, so then back again. This could happen a couple of times, and...
