UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
My Windows 11 laptop keeps connecting to one of my wifi pods rather than the hub. This happens even when I'm only a few feet away from the hub and means my wifi speeds are greatly reduced. It doesn't happen with any other devices.Any ideas how to fix...
So I’ve been with Virgin media Broadband for about a week and from day one I’ve been having connection issue, my engineer put a 15db( something to reduce the connection to the box because he said it was coming in too high which could then cause the b...
Hi all, I'm having trouble setting up Google Wifi router / points with Hub3.0 in Modem mode.I placed my hub 3.0 in modem mode. I restarted my hub. I can connect to internet via ethernet cable ( am typing this post) while my Hub3 is in Modem mode. No...
Logged a complaint last week as faulty hub and had terrible wi-fi for months. Had a text message from complaints team with a message saying they had phoned me! (I had no missed calls?). Said to call back on 0345 454 1111. Unbelievably there is no opt...
Hello,I have been having packet losses on my connection since March 15th.This occurs on both wired and wireless connections, and also both router and modem mode across all devices on the network.I contacted support, and they sent out an engineer to i...
HiThis is more of a rant. We returned to Virgin after many years and bad experience but had hoped things had improved.Having been assured that the only charge would be £35 and confirmed that a new feed would be required from the street, surprise, sur...
Our broadband seems to be a bit erratic and has been really slow on occasion and has been dropping in and out and losing connection at random times. We have had our hub 3 for a number of years now and I’m wondering if we need a hub change. Has anyon...
I have virgin Media for my existing property on Oxford Road in Cambridge and am building a new house in the garden accessed off a road to the side of the house (Wentworth Road). I would need a new separate virgin media connection for the new dwelling...
Hi, I renewed my contract about 6 weeks ago and was told that a wifi pod would be dispatched. This has yet to be received and I am suffering poor wifi in one room. Please can a VM staff member assist? Thanks
VM is throttling our BB. Its speed is 300mb plus but download and streaming buffers continuously. My son’s work connection on Teams fails often. This never was the case with our former ‘slow’ 60mb BT router. How can I stop throttling? Will ...
