Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Resolved! Cannot load HUB 4 settings via '192.168.0.1', page is unresponsive on all devices.
Hi,We have been experiencing slow speeds for our Hub 4 wi-fi, supposedly on the 1GB package. We are seeing speeds of about 150-200mbps.Regardless of this, I thought the slowness could have been caused by some hub settings, so I did a factory reset (3...
hub 3 timeouts and reboots
For the last month or so I've been getting random reboots of the hub 3 again. This only started happening AFTER I had received emails/texts saying a problem was found and fixed with my connection.The website service status says there are intermittent...
WiFi problems Wetherby
Anyone else have broadband problems today in Wetherby. My service has been dropping out all day but VM says there are no faults locally
Resolved! Is this the most useless company ever?
I can't be bothered to recount the full story in detail. But here's the highlights: £67 a month Broadband connectioned Tuesday afternoon (6th Aug). Reported immediatelyEngineer arranged for Thursday morningEngineer arrived Thursday and told me it w...
wifi pod connection unknown to vm connect app
I have got first wifi pod and already having issues, the connect app connection status is unknown, I have rebooted the pod a few times,I have a hub3, it states 10 mins to come back and check health of device.I don't even know if it's working ?
Hot Weather Dropout
Once again summer has rolled round and as soon as it gets warm the internet for our street drops out. My hub is in a nice shaded cool location so it isn't that and rebooting it makes no difference. Today I had no internet from 1pm til 8pm then it mag...
High latency and packet loss
Hello people, so I’ve been with virgin for around 1 and half yearsThe first year was fine speed and connection wisebut the last 2 months I have been getting constant packet loss and high latency FROM AROUND 8 o’clock at night untill 6-7 in the mo...
Connection bouncing intermittently, suspect DOCSIS 3.1 levels
Hi!Been a long time since I posted here! Been having an issue with my connection pretty much from when it was installed. It will intermittently start bouncing up and down - last night was particularly bad, with 26 interruptions in the space of an h...
SSID HUB5 label differs from the broadcast SSID
I have noticed today when trying to access my HUB5 settings page, that the SSID Label on my Hub, does not match the SSID being broadcast for my Wifi.I can no longer access the Settings page as the credentials are rejectedThe ID on the label is not br...
Wifi Pods - how to order
Just noticed you responded to 4hc - did you miss my post from Monday? Will paste below: Same problem as everyone else here - poor wifi in areas of the house (see screenshot on previous post), on the Volt package, but no way to order pods. Stuck in th...
