on 30-11-2023 19:50
Hi had some work on my local network done today as it says it was doing upgrade work to improve the services,
But after being down for half the day when the hub came back online I saw the power levels are way out if sync now. The downstream before was between 0 and 3dbmv and the upstream dbmv was about 38 dmbv, now the downstream is +10 dbmv and the upstream is now around 34dbmv, do I need an engineer to fix it? I have a 6db forward path attenuater fitted at back of hub which i could change to a 10db forward path attenuator to bring down the downstream power levels but its the upstream I'm concerned about as its only 34dbmv?
Have I a problem now?
Password | Show |
1 | 138750000 | 9.8 | 38 | 256 qam | 1 |
2 | 146750000 | 9.5 | 38 | 256 qam | 2 |
3 | 154750000 | 9.5 | 38 | 256 qam | 3 |
4 | 162750000 | 9.5 | 38 | 256 qam | 4 |
5 | 170750000 | 9.6 | 38 | 256 qam | 5 |
6 | 178750000 | 9.5 | 38 | 256 qam | 6 |
7 | 186750000 | 9.5 | 38 | 256 qam | 7 |
8 | 194750000 | 9.6 | 38 | 256 qam | 8 |
9 | 202750000 | 9.6 | 38 | 256 qam | 9 |
10 | 210750000 | 9.5 | 38 | 256 qam | 10 |
11 | 218750000 | 9.6 | 38 | 256 qam | 11 |
12 | 226750000 | 9.6 | 38 | 256 qam | 12 |
13 | 234750000 | 9.8 | 38 | 256 qam | 13 |
14 | 242750000 | 9.6 | 38 | 256 qam | 14 |
15 | 250750000 | 9.8 | 38 | 256 qam | 15 |
16 | 258750000 | 9.8 | 38 | 256 qam | 16 |
17 | 266750000 | 10 | 38 | 256 qam | 17 |
18 | 274750000 | 9.8 | 38 | 256 qam | 18 |
19 | 282750000 | 9.8 | 38 | 256 qam | 19 |
20 | 290750000 | 9.8 | 38 | 256 qam | 20 |
21 | 298750000 | 10 | 38 | 256 qam | 21 |
22 | 306750000 | 10 | 38 | 256 qam | 22 |
23 | 314750000 | 10 | 38 | 256 qam | 23 |
24 | 322750000 | 10.1 | 38 | 256 qam | 24 |
1 | Locked | 38.9 | 6 | 0 |
2 | Locked | 38.6 | 6 | 0 |
3 | Locked | 38.6 | 6 | 0 |
4 | Locked | 38.9 | 5 | 0 |
5 | Locked | 38.6 | 7 | 0 |
6 | Locked | 38.6 | 5 | 0 |
7 | Locked | 38.6 | 18 | 0 |
8 | Locked | 38.9 | 15 | 0 |
9 | Locked | 38.9 | 5 | 0 |
10 | Locked | 38.9 | 6 | 0 |
11 | Locked | 38.6 | 4 | 0 |
12 | Locked | 38.9 | 7 | 0 |
13 | Locked | 38.9 | 5 | 0 |
14 | Locked | 38.9 | 5 | 0 |
15 | Locked | 38.9 | 4 | 0 |
16 | Locked | 38.6 | 5 | 0 |
17 | Locked | 38.6 | 6 | 0 |
18 | Locked | 38.6 | 4 | 0 |
19 | Locked | 38.9 | 5 | 0 |
20 | Locked | 38.9 | 6 | 0 |
21 | Locked | 38.6 | 6 | 0 |
22 | Locked | 38.9 | 5 | 0 |
23 | Locked | 38.9 | 5 | 0 |
24 | Locked | 38.9 | 5 | 0 |
3 weeks ago
I had a feeling u would say seph,that to scoop out the mud from the droplink which I might add is filled with ants lovely lol but I will try or wait until Tuesday and see if the tech wants to do it I know that sounds bad..
3 weeks ago
Hi ipfreely so how do I get virgin networks to look at the upstream snr? Does the field engineer have to report it to networks?or can forum team refer it to them from here?
2 weeks ago
Hi MadManx,
Thanks for using the Community Forums to get this ongoing issue with your services looked into, I am sorry if this has been causing some frustration 😥
I have checked your services on our side and can see some issues with your power levels again, however I understand this has already been investigated by a previous technician.
I know you have mentioned getting in touch with the Networks Team, however this can only be done by a technician - We're not able to reach out to them.
I can get another technician booked in to take a look at your levels if you wish, please let us know if this is something you'd like to book in.
Thanks,
Megan_L
2 weeks ago
How bad is that? First line support cannot escalate to Networks with such an obvious case. And why didn’t the first tech raise this to Networks? You’re at the mercy of a broken system here.