Virgin upgrade works has messed up power levels

[madmanx]

Hi had some work on my local network done today as it says it was doing upgrade work to improve the services, 

But after being down for half the day when the hub came back online I saw the power levels are way out if sync now. The downstream before was between 0 and 3dbmv and the upstream dbmv was about 38 dmbv, now the downstream is +10 dbmv and the upstream is now around 34dbmv, do I need an engineer to fix it? I have a 6db forward path attenuater fitted at back of hub which i could change to a 10db forward path attenuator to bring down the downstream power levels but its the upstream I'm concerned about as its only 34dbmv?

Have I a problem now?

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Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	138750000	9.8	38	256 qam	1
2	146750000	9.5	38	256 qam	2
3	154750000	9.5	38	256 qam	3
4	162750000	9.5	38	256 qam	4
5	170750000	9.6	38	256 qam	5
6	178750000	9.5	38	256 qam	6
7	186750000	9.5	38	256 qam	7
8	194750000	9.6	38	256 qam	8
9	202750000	9.6	38	256 qam	9
10	210750000	9.5	38	256 qam	10
11	218750000	9.6	38	256 qam	11
12	226750000	9.6	38	256 qam	12
13	234750000	9.8	38	256 qam	13
14	242750000	9.6	38	256 qam	14
15	250750000	9.8	38	256 qam	15
16	258750000	9.8	38	256 qam	16
17	266750000	10	38	256 qam	17
18	274750000	9.8	38	256 qam	18
19	282750000	9.8	38	256 qam	19
20	290750000	9.8	38	256 qam	20
21	298750000	10	38	256 qam	21
22	306750000	10	38	256 qam	22
23	314750000	10	38	256 qam	23
24	322750000	10.1	38	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.9	6	0
2	Locked	38.6	6	0
3	Locked	38.6	6	0
4	Locked	38.9	5	0
5	Locked	38.6	7	0
6	Locked	38.6	5	0
7	Locked	38.6	18	0
8	Locked	38.9	15	0
9	Locked	38.9	5	0
10	Locked	38.9	6	0
11	Locked	38.6	4	0
12	Locked	38.9	7	0
13	Locked	38.9	5	0
14	Locked	38.9	5	0
15	Locked	38.9	4	0
16	Locked	38.6	5	0
17	Locked	38.6	6	0
18	Locked	38.6	4	0
19	Locked	38.9	5	0
20	Locked	38.9	6	0
21	Locked	38.6	6	0
22	Locked	38.9	5	0
23	Locked	38.9	5	0
24	Locked	38.9	5	0

[madmanx]

I had a feeling u would say seph,that to scoop out the mud from the droplink which I might add is filled with ants lovely lol but I will try or wait until Tuesday and see if the tech wants to do it I know that sounds bad..

[madmanx]

Hi ipfreely so how do I get virgin networks to look at the upstream snr? Does the field engineer have to report it to networks?or can forum team refer it to them from here?

[Megan_L]

Hi MadManx, 

Thanks for using the Community Forums to get this ongoing issue with your services looked into, I am sorry if this has been causing some frustration 😥 

I have checked your services on our side and can see some issues with your power levels again, however I understand this has already been investigated by a previous technician. 

I know you have mentioned getting in touch with the Networks Team, however this can only be done by a technician - We're not able to reach out to them. 

I can get another technician booked in to take a look at your levels if you wish, please let us know if this is something you'd like to book in.

Thanks,

Megan_L

[Sephiroth]

How bad is that?  First line support cannot escalate to Networks with such an obvious case.  And why didn’t the first tech raise this to Networks?  You’re at the mercy of a broken system here.