Forum Discussion
Loads of t3 timeouts too...
- madmanx11 months agoDialled in
More packet loss and loads of t3 timeouts still, upstream qam still on 16 on one of the channels..
- madmanx11 months agoDialled in
Hi thing is if they send an engineer out I don't know what he or she can do apart from changing the cables etc, that's been done so I think it should be passed on to networks as I'm sure it's a problem in the network, I don't know if forum team can check my neighbours that are on virgin and see if they have same problems too?
- Ashleigh_C11 months agoForum Team
Thank you for updating madmanx
I have checked and I can see a few issues with the specs, we can get an engineer to come and take a look at this and if needed they can raise an order with our networking teams to take a look. First can I ask if you can perform a full factory reset as I can see the Hub has been up for over 2 weeks.
Just in case you aren't aware you can do this by pushing a pin etc into the rest hole and holding in for 30 seconds, this will cause a full reset so if you have changed any Hub details they will revert to the originals, but you can change these back afterwards.
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