Forum Discussion

miketu2012's avatar
miketu2012
Tuning in
7 months ago
Solved

Virgin 360 upgrade?

I have Sky sports and 2 V6 boxes but I don’t have Virgin 360. Other people I know have received an email offering them an upgrade so they can access Sky Sports plus but I have not. Anyone else in the same position? Have you been able to get the upgrade?

 

[MOD EDIT: Subject title changed for clarity]

  • elmo360's avatar
    elmo360
    7 months ago

    Hi Mike, apologies you should have received an email by now - I will check with the team why this hasn't happened.

    Please can you check in your "Apps and Games" section on your V6 box to see if the "Upgrade Now" app is there?

    Thanks,

    Lewis

  • Hey miketu2012, thank you for reaching out and I am sorry you haven't been offered this yet.

    Do not worry it is being done in batches.

    I can also see you've spoke to the team, did they manage to help? 

    • miketu2012's avatar
      miketu2012
      Tuning in

      Thanks for your reply. Sorry not to respond earlier but the reply notification ended up in my Junk folder. Hopefully I will be offered the 360 upgrade soon, still nothing as yet. I was in touch with the team on a totally different matter, related to renewing my services, and they managed to help.

      Mike

      • elmo360's avatar
        elmo360
        Virgin Media Staff

        Hi Mike, apologies you should have received an email by now - I will check with the team why this hasn't happened.

        Please can you check in your "Apps and Games" section on your V6 box to see if the "Upgrade Now" app is there?

        Thanks,

        Lewis