More packet loss and loads of t3 timeouts still, upstream qam still on 16 on one of the channels..
Hi thing is if they send an engineer out I don't know what he or she can do apart from changing the cables etc, that's been done so I think it should be passed on to networks as I'm sure it's a problem in the network, I don't know if forum team can check my neighbours that are on virgin and see if they have same problems too?
Thank you for updating madmanx
I have checked and I can see a few issues with the specs, we can get an engineer to come and take a look at this and if needed they can raise an order with our networking teams to take a look. First can I ask if you can perform a full factory reset as I can see the Hub has been up for over 2 weeks.
Just in case you aren't aware you can do this by pushing a pin etc into the rest hole and holding in for 30 seconds, this will cause a full reset so if you have changed any Hub details they will revert to the originals, but you can change these back afterwards.
Hi did a factory reset didn't make a difference, but for last few days the upstream qam has all stayed on 64qam and the broadband quality monitor has shown no packet loss which is good but the weather has been fine so its due to rain soon so be interesting to see if that mucks up the connection, particularly the upstream qam, also the downstream power levels are over 10 on some channels so maybe I should get an engineer to lower them, I have a 6db forward path attenuator on hub but I need a 10db to bring them down, I wonder if virgin could send me one?or get an engineer to bring me one to my property? And I put it on? I've tried to buy one but can't find one anywhere! Maybe I should get an engineer out to fit one? Although I can fit it myself, what do u guys think?
Here's my upstream statistics now.
| Password | Show |
| 1 | 23599956 | 34.3 | 5120 | 64 qam | 5 |
| 2 | 36600029 | 34.5 | 5120 | 64 qam | 3 |
| 3 | 43100000 | 34.8 | 5120 | 64 qam | 2 |
| 4 | 30100040 | 34.3 | 5120 | 64 qam | 4 |
| 5 | 49600014 | 35 | 5120 | 64 qam | 1 |
| 1 | ATDMA | 0 | 0 | 1 | 0 |
| 2 | ATDMA | 0 | 0 | 1 | 0 |
| 3 | ATDMA | 0 | 0 | 2 | 0 |
| 4 | ATDMA | 0 | 0 | 2 | 0 |
| 5 | ATDMA | 0 | 0 | 1 | 0 |
Here's my graph , what should I do? I still think it's a network fault when the upstream has noise not to do with anything at my property. I will see if forum team thinks I still need an engineer, but would appreciate any thoughts...especially about getting one out to lower downstream power levels.
