Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 22226 Views
  • 38 replies
  • 7 kudos

Billing

I’ve cancelled my previous subscription of £88 per month a few weeks before the contract ended and opted for Internet only at £33 per month. Direct debit has been set up for this amount. There is now a sum of £97 outstanding on my account in the app....

Judy151 by Joining in
  • 94 Views
  • 1 replies
  • 0 kudos

Complaint - Total Loss of Service

Virgin decided that to remedy a fault with the speed of our broadband that a new cable needed to be installed. Engineers were due to upgrade the cable to our house on Monday 26th Feb, but snapped the existing cable when trying to remove it and so nee...

Random charge

I’ve cancelled my account giving more than the standard notice period. I’ve received an additional bill after the cancellation period end date with a single random charge of £5.10 for ‘package changes’ that I’ve not requested and have no knowledge of...

Helyn by Joining in
  • 121 Views
  • 3 replies
  • 0 kudos

Email verification issue

So I've been trying to log in to manage my account. When I go to do so I'm met with a message that says I "haven't verified the email address" yet.I click the button to send the verification email, follow the instructions on that however when I click...

PeterJoe by Joining in
  • 98 Views
  • 1 replies
  • 0 kudos