Hi,I was visited by a door to door salesman yesterday and agreed to signup to a broadband package - I have been sent the Contract Summary sheet, but just wanted to discuss some details on it. Have text and called the number provided on the card he ga...
Hello I have recently tried to reset my password but noticed my email account that i used to set up my virgin media account has been delem inactive. So if possible is there a way to change the email associated with the account, it would be very much ...
Previously left virgin. Just rejoined. But as using same email address, all I can see is my old account details online. I can’t track or manage my new package install / info. looking on here it seems to be a common issues. Can this be sorted pleased ...
I have two set top boxes and want to retain both in any renewal deal. In the provisional "new" contracts the system generates however, it makes no mention of the two boxes.How can I ensure the contract includes both boxes before agreeing?Where can I ...
Just saw that my account was charged £111.72 this month instead of the usual monthly £34 charge. The bill says the package was £57 and the package change cost was £57 plus some amount owed from the last bill. This is outrageous as I have not changed ...
Has anyone had success in their account closure with Virgin? Passed my contract end date (hurrah!) and yet they sent me a "final bill" for a period in the future wanting me to pay full amount? I don't think so! Tried reaching out to Customer Service ...
In January this year I have gone through less than smooth upgrade process to my package. As a result my January bill was higher than usual however VM still collected the usual amount via Direct Debit and the outstanding bill balance was carried over ...
I'm hoping someone can help here - as once again, I'm turning to the Community forum after an unsuccessful telephone conversation. The team here are normally very good! We were given 2 WiFi Pods for free several months ago, following an engineer test...
Hi thereDoes anyone know the Area Code for Guildford Surrey please as looking at my mum's contract I cannot see anything that looks like it is the code. Thanks.
Why does my new contract not start on the day after my contract on now ends. I have lost 23 days?
