Forum Discussion

Spinkycleft's avatar
Spinkycleft
Joining in
4 months ago

Account logon issues

Hi Virgin Media team,
I’m currently unable to log in to my Virgin Media account. When I try, I receive an error message asking me to contact support and provide the reference IDF-12B.
I’ve tried clearing my browser cache and I only use one devices, but the issue persists. I have recently installed a new Operating System since my last logon to Virgin Media. Could someone please advise on what this error means and how I can resolve it?
Thanks in advance for your help!
Best regards,
Simon.

3 Replies

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    4 months ago

    Hi Simon 

     

    Thanks for posting and welcome to the community. Apologies for the log in issues. I'll send you a PM now to assist further.

  • Spinkycleft's avatar
    Spinkycleft
    Joining in
    4 months ago

    This is my second post regarding this unsolved problem.

    I’m currently unable to log in to my Virgin Media account. When I try, I receive an error message asking me to contact support and provide the reference IDF-12B.
    I’ve tried clearing my browser cache and I only use one devices, but the issue persists. I have recently installed a new Operating System since my last logon to Virgin Media. Could someone please advise on what this error means and how I can resolve it?
    Thanks in advance for your help!

    Apparently my information was passed on to the relevant team 10 days ago, after communicating with an Admin, John_GS


    Best regards,
    Simon.

    • David_Bn's avatar
      David_Bn
      Icon for Forum Team rankForum Team
      4 months ago

      Hi Spinkycleft, thanks for coming back to us and I'm sorry to see that this is still ongoing.

      It looks like my colleague has picked this up with you and therefore we would advise referring back to the member of our team who's picked this up for you.

      Thanks,

      David_Bn