Forum Discussion

Spinkycleft's avatar
Spinkycleft
Just joined
2 days ago

Account logon issues

Hi Virgin Media team,
I’m currently unable to log in to my Virgin Media account. When I try, I receive an error message asking me to contact support and provide the reference IDF-12B.
I’ve tried clearing my browser cache and I only use one devices, but the issue persists. I have recently installed a new Operating System since my last logon to Virgin Media. Could someone please advise on what this error means and how I can resolve it?
Thanks in advance for your help!
Best regards,
Simon.

1 Reply

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    2 days ago

    Hi Simon 

     

    Thanks for posting and welcome to the community. Apologies for the log in issues. I'll send you a PM now to assist further.