I was a VM customer some 4-5 months ago.
Moved out the area beyond VM availability and have now moved back.
Got connected up yesterday but the virgin media app and webpage login both have my old details, as in address, says I don't have a package, old statements.
I noted on the welcome pack the engineer gave me the Account number written on the back is different.
Who/How do I get to update it my login so it links to my new account?
Hello Calzor_Suzay
Thanks for posting on the forums in regards to your account number changing since returning. We understand the confusion this can cause.
When a new account is set up, even if it is at the same address a new account number is allocated. As this is different it would mean a new online account would be set up or the old one moved to the new one which can take a couple of days for all of the information to filter through.
When did you move back and get the account set back up?
Probably one week ago and I had the broadband install on the 5th.
Thanks for confirming, we'll be happy to take a look at this further for you.
Please keep an eye out for our PM to confirm your details.
Regards
Nathan
