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gazpachofrog's avatar
gazpachofrog
Joining in
13 hours ago

Viewing outstanding charges without My Virgin Media

I cannot log into My Virgin Media because the website doesn't recognise my surname as I have an apostrophe in my surname on my account details but the website doesn't seem to recognise the character so cannot verify my details. I tried to solve this problem with the help of someone on this forum two years ago who raised a ticket for me but I never managed to access My Virgin Media. I am no longer a VM customer and I'm no longer in the UK so I can't pop into an O2 shop, and I suddenly had a worry that I never paid my last bill - I don't know if there's an outstanding charge to pay but I can't find out because I can't log onto the online platform, and when I've tried calling the helpline it just says that it'll send me a text to access my bills online and then hangs up, and I never get a text. I can't find a customer service email and can't even lodge a complaint without getting onto My Virgin Media! It's incredibly frustrating.

I haven't received any emails from Virgin since November last year which leads me to believe that I must've somehow managed to pay the bill, but I don't have any confirmation and as I moved house I'm worried that any outstanding charge notifications might have been sent by post to my previous address. How can I view my outstanding bills without having access to My Virgin Media?

billing
complaint

1 Reply

  • David_Bn's avatar
    David_Bn
    Icon for Forum Team rankForum Team
    10 hours ago

    Thanks for coming back to our Community Forums gazpachofrog.

    If you're able to click here and input your surname as it appears on your Virgin Media account along with the postcode of where the services were held, this will advise of any amount owed and allow you the opportunity to make the payment.

    Thanks,

    David_Bn