Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 22 replies
  • 7 kudos


Why is it so hard to cancel my services - couldn't get through on the phone now been on WhatsApp for 3 hours - apparently they are experiencing technical issues. Which given the amount of posts on her about cancelling I very much doubt and are trying...

Resolved! Worst customer service.

After more than 2yrs they still have not resolved the fact that they have sent debt collectors, marked my credit record although i have made several emails, telephone calls , emails and recorded letters even though they NEVER installed any equipment ...

pm3010 by Joining in
  • 6 replies
  • 0 kudos

Disconnect mistake

Virgin disconnected my account by mistake . I asked for the account to be moved at the end of the month but they did it today. Now they say it could be 2 days before I'm reconnected. I work from home and I am losing money. I don't know why it's going...

Cazzzxxx by Joining in
  • 1 replies
  • 0 kudos

No retentions offer

I was getting 350mb, bigger TV bundle and land-line for £50 a month past 18 months.Gave the usual 30 days notice on 15th August and wasn't offered anything on the first phone call (I mentioned the non promotional price is too high) and still no call ...

urushi by Joining in
  • 2 replies
  • 0 kudos


How can your contract run from the 1st of the month , yet you bill show charges from the 24th of the previous month until 23rd of this. ? if your contract is for 18 months it can’t be for 18months and 6 days !! yet again virgin media under hand trick...

Paultall by On our wavelength
  • 5 replies
  • 0 kudos

Refund not received

Hi, i have not received a refund for incorrectly being charged £100 for service provided at an address i have never lived at.  I have been waiting over a month now.  Who do i contact for the refund as when i call i keep getting told that it will be p...

Resolved! Cancelled couldn't hear customer services

Hi,I've been having broadband issues (latency/packet loss) and my monthly bill has recently gone up out of contract for TV/BB and phone line.Given finances at this time and a review of services I use, I wanted to keep Broadband only and remove the ot...

Knubje by Tuning in
  • 2 replies
  • 0 kudos