I've been in touch with Virgin many times over the last month trying to fix a contract expiry / discount mismatch. Last month I spoke to a member of customer retention (3rd attempt of getting fixed after unfulfilled agreements) who offered to have th...
my boardband 28 nov, i the last pay, when i will get the renewal offer?
Is posting on the forum the ony way to change account contact details? I need to update my phone number and find it crazy that it can't be done via the app or website.
Hi,I have an 18 month contract that ends on 14 January 2024, then the price will double. I want to cancel this package with the due amount of notice so that it doesn't tick over to the new price. However the site says if I cancel before 13th January ...
Ever since I was 'upgraded' to plugging my landline into the Hub, it keeps doing weird things...A. When the number dialled asks me to press the appropriate number to be transferred to the right department- the phone doesn't register this procedure!....
After a lot of messing around I decided to cancel my upcoming contract before installation, and so i spent hours on the phone and after multiple hangups by customer service and the pre-installation and delivery team, somebody finally said they would ...
Hi,I need bills older than 12 months for tax returns.I was told on the phone with an agent that I would need to go through a solicitor to get these. But after searching, I can see a thread here where the customer was told they could get bills from ou...
Hi,I have 2 outstanding complaints with VM. I’ve been trying for several weeks to get this sorted. One is for myself and one is for the landlord of our home whose property was damaged during the installation. Can someone please tell me how I go about...
Already posted about the install mess, search "Shabby Install" for the info. Got an engineer back to fix it and put it the way it should have been in the first place, and what do I find on my first bill invoice? A £25 call out charge. Already phoned ...
Had our fibre and tv connected today all went smoothly. Only thing is added entertainment, sports and cinema when I purchased but none showing up on the stream box or on my upcoming bills.Will these add after a few hours?
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