Is there a way to arrange cancellation by email? I have tried the online chat for two days now, and have been kept waiting the whole time. Periodically, the bot asks me the same questions to verify my identity, and lets me know that the waiting time ...
Hi there, I hope someone can help please. I can't call customer service because of work so opted for this as his been a great help previously.I forgot to pay my bill dated 8/1/24, only realised when I got a notification for my balance of £89.50 which...
Hello, I am experiencing the exact same issue as the above user, could I please also get some support? It also seems this is a fairly insidious business practice that should be rectified given Virgin have been doing this to users for years based on t...
Dear Virgin Media Customer Service,I am writing to bring to your attention an urgent issue I have recently discovered on my credit report. This has caused my mortgage application to be declined!Upon reviewing my credit report, I noticed that a defaul...
I am moving to another broadband provider and want to ask what paperwork do virginmedia send out to confirm you are cancelling your contract.Yesterday, I went onto online chat with Marvin. I had previously spoken to John from the loyalty team and he...
I presume that it's OK to ask? I'm having trouble getting a new contract (Volt). I've been paying £76 a month which has just gone up to £86 and then £92 because my contact has ended. Bizarrely, I've still got a discount until April and then it'll go...
I’ve been trying to cancel my package within the 14 days of ordering cooling off period and finding it impossible.I spoke to someone on online chat and they told me my order hadn’t actually gone through so there was nothing to cancel. Then I started ...
Just seen a £17.99 charge on my bill for stream subscription what is this, I havnt set anything up? Will contact customer service tomorrow just curious to know what it could be. Thanks in advance
Hi guys!My elderly parents moved to a house which only virgin provide broadband too.I signed up for a £27 per month deal for broadband and phone line. It’s coming to an end and I’ve been quoted £58 per month. They aren’t heavy users of the internet ...
I returned to Virgin Media believing that their customer service had improved since my last bad experience with them - I should have followed my instincts and stayed with Sky. If there's anyone from Virgin Management that reads these boards this is w...
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