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Forum Posts

Infinite loading on log in page

HiJust got Virgin internet Friday and I'm trying to login to My Virgin Media account to turn off safety/parental controls but I get infinite loading screen that does not progress. This happens on both my PC (normal and incognito browser with no ad bl...

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Resolved! What’s happened with Virgin Support?

Since my mobile account was moved to O2 in August my problems seems never stop. I spent two full workdays on the phone to resolve relatively small issues. The problem is that different people give different answers and pass from one person to another...

Terminate my contract please

HiI write with regards to my virgin contract, which is due to expire on 3 December 2022. I would like to inform you that I do not intend to renew my contract once it expires on 3 December 2022.For your information, I did attempt to contact Virgin med...

Incorrect Bill

I've no confidence it will get resolved here, but I'll try this channel as all other options lead nowhere.Virgin - please correct my bill.I renewed my TV / broadband package online for monthly cost of 75 in early Sept. You have put me on package for ...

Finding account Number

Dear sir,I have started a broadband contract here from September. I haven't received any email from Virgin Media and unfortunately I don't know the account detail. I think I failed to send the exact details such as email address when I first called w...

Promotional offer not being honoured

After being a customer for over 16 years I am almost at the end of my patients.my contract ended on the 15 th of August, was offered via email a promotional offer to renew my contract same deal, less cost. I have tried calling, speaking to several CS...

TNT Sports

Does anyone think that Virgin will be able to negotiate to having TNT Sports as part of the Mega TV package like they did with the Maxit TV package when it was BT Sport?