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Constant "no number calls" since moving to IP Telephone from landline (Home) (Resolved)

Chris_Myers
Superfast

My area has recently been migrated from landline to IP telephony which seems to work well with one exception.  My received calls report 10-20 daily calls from "no number".  There is no call made (no ringing) and no message left, just a report that "no number" called and a time.  OFCOM state it should be addressed to the provider and the Telephone preference service state they can do nothing with marketing or computer generated calls.  This did not happen until switched to IP telephony and has been daily since (coincidentally - I think not).  This appears to be a man-in-the-middle network attack and is therefore worrying (as well as filling my recent calls with rubbish).  Virgin media say they cannot see these calls, yet their system records it on my recent calls log. Anyone else having this problem or have a resolution?

 

 

 

[MOD EDIT: Please see post for an update ]

996 REPLIES 996

TAZMANUK
Knows their stuff

Ok checked the call log at the moment no ghost calls since I rebooted the hub 5 yesterday.

Now only observation I can see is that it's create more latency, see 2 examples on before reboot and after reboot you'll see theirs an increase even in the early hours when internet isn't been used

b8b8219a123d1ceb68c788e7805942766855809a_edit_465539299306044.png

2ffd57e6799fdd83922aaf7afe5619605ed8238e-23-06-2023_edit_465475819848763.png

 Other observation in the download and upload streams I did see pre errors and post errors specially on channel 1 at the moment these are all zero, so I wonder if these ghost calls was causing some of these, I'll check the hub 5 log again tomorrow, but so far so good 👍🏻, apart from the slight increase in the yellow latency 

lenworth
On our wavelength

I rebooted yesterday at about 8pm and have not had any ghost calls since the reboot.

After I saw the message yesterday from the ModTeam early the afternoon between 3pm-4pm about a fix being deployed and to restart our Hubs to allow the fix to take affect. I cleared 9 “Ghost Calls” on my BT handset and rebooted the hub. 

So far this morning by 9.30am I’ve no “Ghost Calls” listed and hoping in not speaking to soon and fingers crossed we won’t get any more of these “Ghost Calls”. I will check my phone later around 3pm-4pm (24 hours) and see if the call list has listed "Ghost Calls"

I also zeroed out ghost calls yesterday and rebooted hub 5 and to date no more ghost calls.  Hub firmware is still the same so I assume they have fixed something at VM end. It would be nice to know what and why it took about a year to fix and customers had to suffer. 

Crystalgazer
On our wavelength

I rebooted my hub at 15.30 yesterday and have not received any ghost calls since then. 

TAZMANUK
Knows their stuff

So it's been over 26 hours and zero ghost calls.

Yes. My last ghost call was at 14.46 yesterday.

It’s the same with me, 26 hours plus and no ghost calls. 

1malcolmgeorge
Dialled in

Looks like they may have finally cracked it

Now let the battle commence for compensation, we cannot let this victory go unrewarded.

Aldo, where is our putative leader, Chris Myers.. this is his finest hour

I'm just glad it's fixed, not bothered about compensation