Forum Discussion

Chris_Myers's avatar
Chris_Myers
Superfast
3 years ago
Solved

Constant "no number calls" since moving to IP Telephone from landline (Home) (Resolved)

My area has recently been migrated from landline to IP telephony which seems to work well with one exception.  My received calls report 10-20 daily calls from "no number".  There is no call made (no ...
17
IP telephony
nuisance calls
Phone
  • ModTeam's avatar
    ModTeam
    2 years ago

    Hello,

    Thank you all for your patience whilst we worked on fixing the ghost call issue. Our Support Team have deployed a fix this morning, please restart your Hubs to allow the fix to take affect and let us know if you're still experiencing issues.

     

    Regards,

    ModTeam

chatz's avatar
chatz
Dialled in
3 years ago

Add me to the constant "no number calls/unavailable number" this appears to have started on the Hub 5 installation.

Spoke with technical services yesterday having waited 36 hours for an engineer to call, apparently, TS  are not aware of any problem. I pointed them to the numerous posts on the VM forum.

Engineer booked, I expect he is in the dark too.

When can we expect a fix, please?

  • Paul_DN's avatar
    Paul_DN
    Forum Team
    3 years ago

    Hi chatz,

    Thank you for reaching out to us, as advised above this is something we are aware of, a technician would not resolve this, as advised by my coleague this is with the I T team and they are working for a fix ASAP.

    Regards

    Paul.

    • chatz's avatar
      chatz
      Dialled in
      3 years ago

      Excuse, after excuse. You should work together as a team, I.e. Keep everybody In the loop.

      • mervynburrows's avatar
        mervynburrows
        On our wavelength
        3 years ago

        Add my name to the list we have now got these since switching over to a hub 5 looks like virgin have not been able to solve this problem that has been gong on for weeks