Constant "no number calls" since moving to IP Telephone from landline (Home) (Resolved)

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Chris_Myers wrote:

I have just got off the phone with a complaints agent asking for a management call (Complaint C-2111221243). I am promised a manager will call me within 24-48 hrs - I will report back.  By the way, by the end of sheet 12 I already raised it with Ofcom and copied it to the BBC.  I think that Virgin Media have a very strong sales team but a very poor service team and am personally really annoyed at the run-around service we are receiving and the totally inappropriate "solutions" - just changing a phone number on the same equipment WILL NOT FIX a firmware issue.  Begs the question - where are they getting their technicians from?

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I don’t know how many times VM have promised me management call backs and then fail to do so. 

I’m on the phone right now raising this as a complaint as well. The more of us that do this, the faster VM will work to get a fix as it’ll be cheaper to fix the issue than keep dealing with all the complaints. Sadly VM just worry about the ££££’s and not about service. it’s a shortsighted way to do business because they’ll win customers and then fail to retain them. I’m the only person on my street on VM & put it this way I’ll be discouraging any of my neighbours to sign up.