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Complaint reference: C-221122184 Latest Update - a waste of breath speaking to this company. The original response of "a manager will call you within 24-48 hrs" clearly had no meaning other than to get me off the call. We have a little update on your complaint with us. We didn’t want to delay things, so we’ve gone ahead and looked into a resolution for you. Here’s a quick recap Your complaint was: Cable -> Customer Experience -> Other We’ve looked into it and here’s what we found: [At this point the command of the English language completely breaks down] Here's what we offer as a resolution: Technical ->Technical help provided [If you call this help you need to get out more - absolutely no unsolicited feedback, even then very limited and inadequate response, no information to wider community - see last comment] We hope this works for you. We’ll keep your complaint open for 28 days from now just in case you still want to talk through your options. Please ring us on 0345 454 1111 if you’re not completely happy with the resolution [this number takes you to an automated call system with 4 options - customer complaints is NOT one of them] If we don’t hear back after 28 days, we’ll assume you’re satisfied with everything and close your complaint. Stay on top of your services To make the most of your time with us, make sure you’ve downloaded the My Virgin Media app. With it, you can manage your bills with a tap and a swipe, check the service status in your area [This reports no issues for TV, Broadband, or phone in my area], find out when we expect any known problems will be fixed, diagnose issues with your in-home equipment, and loads more. |
So my complaint is up and running.
I got a manager call back on Tuesday where they allowed my mobile to ring for literally 1 second and they recorded it as no answer.
I’m on the phone as we speak and someone in the UK has actually answered. Apparently it’s the first he’s heard of the issue. He’s having to arrange another manager call back as apparently it’s impossible to transfer a call to a manager when people are working from home.
He thinks the only solution is either call baring, changing my number or swapping my hub back to the hub 4.
Obviously a swap back to the hub 4 should fix the issue but I’ve got used to the 2.5 port and being as I use a mesh system it means I can actually get the 1gig I’m paying for.
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