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Chris_Myers
3 years agoSuperfast
2o Sep2022. I was called by virgin media today and had a very frustrating conversation. The net result was “we” cannot see these calls which are affecting your phone number so you can block nuisance calls or change your phone number. This is just wrong on so many levels. I tried to explain that this was potentially a network attack on the mail servers that are computer generated against random numbers and that, without appropriate investigation, how do VM know where else in their system is affect/attacked. I suggested it be passed to the cyber security team to investigate and was told basically they were too busy to bother them. Just change you phone number and thanks for calling us. One month, several hours, meaningless conversation and no result. I suspect the call is now closed.
Robert_P
3 years agoForum Team
From the notes, the call was from the team we raised this with for investigation. We understand your frustration and appreciate the concern regarding this, if you decide to change your number please let us know and we will be happy to arrange this and in line with your concerns I will forward the details and information to the internet security team.
Rob
- chelmoo3 years agoTuning in
Do I take it that's the advice to me.....and everyone else? To change the number I've had for 25 years?
- Robert_P3 years agoForum Team
That would be your choice Chelmoo, I would wait until the internet security team have come back with something before changing as once it's done we can't alter it back.
Rob
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