Chris_Myers wrote:
Today I got this
Your complaint was: Home Phone -> Faults -> Other
And here’s what we agreed: Billing -> Extra guidance on billing
(there was no mention of billing in the exchange whatsoever by me or the agent - go figure)
We’ve now closed your complaint. Thank you for being so patient with us.
I replied asking for the call to be re-opened and to get the management c all as promised - watch this space.
You know it's almost as if VM, as a company hold you, as a customer in utter contempt, and as long as you carry on paying them every month, then as far as they are concerned you can just bend over and take it? No?
You won't ever, ever get a call back from a manager, never happens, although if it does, then how would you know if the person you are speaking to was 'a manager' and not just the office cleaner? And, no disrespect to cleaners, but their ability to resolve customer complaints is somewhat limited!
Actually to be honest, I'm not entirely sure that VM's customer services actually has any managers, or certainly none that would demean themselves to speak to lowly customers and irrelevant non-entities such as yourself!
