Forum Discussion
Yes the PM is basically the same thing they were saying 3 months ago. I thought they were meant to be testing the "known" bug with firmware
I’ll be honest I’m getting very close to involving OFCOM to see if that forces VM’s hand.
The posts here are all just excuses, they refuse to take a complaint or allow us to escalate the issue.
If we all make a complaint to OFCOM then VM will have to do something. OFCOM complaints cost VM money so they’d sooner avoid them.
@Virgin Media - take this as notice that if there isn’t some meaningful update, a complaint raised and some sort progress with this, in 14 days time I will make an OFCOM complaint & will strongly encourage everyone else on this forum, who’s having the same issue to do the same.
If you want to avoid OFCOM involvement then please allocate a dedicated complaints handler and work on a resolution as a priority.
Will someone from VM please acknowledge this post.
- Chris_Myers3 years agoSuperfast
The problem with OFCOM is you still do not know what is going on - "they cannot comment on individual cases" is the automated response - I already raised a complaint
- Redwards863 years agoDialled in
If you’d be happy to share the reference number of your complaint I can tag it on to mine. The more people that complain, the more they have to do something.
When I have a moment I’ll make a call to VM to raise a complaint, which I know will be hours of my life to do. But if we have an open complaint and VM don’t resolve it we can always reach deadlock and then escalate it further.
- GC10283 years agoDialled in
In my opinion for VM offering to change landline numbers to us is not a fix. In time as more and more Hub 5’s are rolled out as upgrades or for new customers this problem will be massive. On the base of the Hub 5 it shows it is made in China and a name above it shows Sagecom.
I did a search on Google and found this - Virgin Media (through Liberty Global) use partner companies for their Hubs. Previously it was Arris/Commscope, and for the Hub 5 it's Sagemcom.
The only fix I can think of for VM to get Sagecom to fix the firmware/software problem. Then VM should do thorough testing of of the new Hub 5's and make sure they are fit for purpose before giving all affected Hub 5 customers a replacement Hub 5.
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