Forum Discussion
I too have received the message to change my telephone number twice and have 3 times asked for this to be raised at management level and handled as a complaint. All requests to have a manager call me have been refused as it "will add no value".
- snozski3 years agoUp to speed
Yes the PM is basically the same thing they were saying 3 months ago. I thought they were meant to be testing the "known" bug with firmware
- Redwards863 years agoDialled in
I’ll be honest I’m getting very close to involving OFCOM to see if that forces VM’s hand.
The posts here are all just excuses, they refuse to take a complaint or allow us to escalate the issue.If we all make a complaint to OFCOM then VM will have to do something. OFCOM complaints cost VM money so they’d sooner avoid them.
@Virgin Media - take this as notice that if there isn’t some meaningful update, a complaint raised and some sort progress with this, in 14 days time I will make an OFCOM complaint & will strongly encourage everyone else on this forum, who’s having the same issue to do the same.
If you want to avoid OFCOM involvement then please allocate a dedicated complaints handler and work on a resolution as a priority.
Will someone from VM please acknowledge this post.- Chris_Myers3 years agoSuperfast
The problem with OFCOM is you still do not know what is going on - "they cannot comment on individual cases" is the automated response - I already raised a complaint
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