Constant "no number calls" since moving to IP Telephone from landline (Home) (Resolved)

[Chris_Myers]

My area has recently been migrated from landline to IP telephony which seems to work well with one exception.  My received calls report 10-20 daily calls from "no number".  There is no call made (no ringing) and no message left, just a report that "no number" called and a time.  OFCOM state it should be addressed to the provider and the Telephone preference service state they can do nothing with marketing or computer generated calls.  This did not happen until switched to IP telephony and has been daily since (coincidentally - I think not).  This appears to be a man-in-the-middle network attack and is therefore worrying (as well as filling my recent calls with rubbish).  Virgin media say they cannot see these calls, yet their system records it on my recent calls log. Anyone else having this problem or have a resolution?

[MOD EDIT: Please see post for an update ]

[Chris_Myers]

I asked if I needed to upgrade from Hub 3 as I was concerned I was having issues with poor signal on Tivo box, poor WiFi coverage between floors of the house, and adding IP telephone may be too much for Hub 3.  The engineer told me I was better off with Hub 5 as he had personally encountered many/more (I can't remember which) issues with Hub 4 in my area.  I too began to get issues the day after Hub 5 was installed and had no previous experience as I was on landline prior to this.  Solutions offered included, reboot/rebuild, try another telephone system, change my number, its a firmware fault - trying to get phone vendor to fix it, its a firmware fault - trying to get router provider to fix it, to its a device specific issue affecting several tested phone systems (but largely, not those identified on this forum).  We have recently had the addition that firmware may be updated, but still have no clear resolution or plan date.  Simply put any additional "try this" is simply kicking the can down the road and a smokescreen to hide culpability/avoid responsibility.

[Chris_Myers]

I negotiated a new contract at a reduced price (despite the ongoing issues) but new contracts move the mobile phone to the O2 Network which adds £25 on top on the VM account reducing the net gain to £10-£15.  Worse still I did this on Friday, and as of 17:00 Tuesday, my migration of my old VM number to my new O2 SIM has not taken effect and I am without my mobile on top of my other woes.  It turns out VM staff do not know how to address issues with O2 accounts and cannot see their documentation, whereas O2 staff cannot see the VM documentation as the switchover and training is incomplete.

[1malcolmgeorge]

Chris, thanks for the input, but I could really do with some specific details of hub 4 problems, The offer is only a stand by solution. The 'no number' calls at night are causing havoc with my sleep pattern but i need the phone nearby.

I am willing to accept that the hub 4 is probably not as good as the hub 5, or why change it, but I need to balance possible problems with actual ones.

As an afterthought has anyone found the thread regarding change of times on home phone after incoming calls?

[PRidgway]

Change of time thread is Here 

I moved from a hub4 to resolve Wi-Fi issues as the hub5 uses Wi-Fi6. Pods on their own weren’t helping.

Doesn’t make sense for me to go back to a hub4 for that reason.

Still no answers to my questions, including the simplest of all: Can VM provide a single make/model of phone that has worked without the ghost calls? Seems not.

[1malcolmgeorge]

🙏  Thread updated

[TKD]

has any thing been done about this please ?

[Joseph_B]

Hey @TKD,

Welcome back to the Community Forums and thanks for the post.

If you look at the original post you can see this has been resolved and has a link to the updated answer for you.

You would need to navigate to response 531 on this thread, you can do so by clicking here.

Thanks. Joe

[TKD]

also add BT8500

[TAZMANUK]

Resolved is misleading as it's not resolved I've had 2 people ring me from your faults department that have been asking me questions on these ghost calls and admitted it was a fault and working on a firmware update.

As I declined the offer to purchase a new dect trio system of another modem when the one I've purchased works as it should and has been until moved to digital voice which caused the ghost calls.

So it's not resolved it's pending, working on status 

[Chris_Myers]

Not resolved. Virgin media changed landlines to Ip telephony. Virgin media upgraded people to hub 5. Virgin media now claim it is our fault for having the wrong phone equipment. Of course, they have significantly failed to identify which phone systems to do display the symptoms caused by their firmware.