Virgin Media Community

[Chris_Myers]

So far, it has been passed to the initiator of the response and awaiting their input.

[John_GS]

Good afternoon, Chris

We have gone back to the team with this and it's been re-opened for investigation. I shall update you when I know more.

Kind regards,

[snozski]

Any update to this its Thursday now ?   It would be nice if this was treated with some priority ?

[Travis_M]

Hi @snozski

Thanks for your reply!

I have emailed my colleague to see if we have any updates for you, they should be back in touch tomorrow. Thank you for your patience with this and my apologies for the inconvenience.

Regards

[gap84]

Hi

Joining this thread as seems same issue as one I started a while ago:

https://community.virginmedia.com/t5/Home-Phone/Hub-5-Missed-Calls/td-p/5091510

One thing is that everyone is mentioning using BT phones - just wondered if this is common to these phones or has anyone seen with other phone makes?

[Steven_L]

Thanks for getting in touch with us here on the forums @gap84.

We are investigating this issue at the moment and will get back to you as soon as we have any further updates on the situation. We're not aware of this affecting any particular brand of telephones at the moment.

Regards,

Steven_L

[gap84]

Thanks, but just to confirm on this thread, three of us are all using BT Premium phones - so does seem quite a coincidence!

[Steven_L]

Thanks for coming back to us @gap84, I will pass that onto the team for their investigations.

Thanks

Steven_L

[snozski]

well spotted gap84 I have a BT premium phone yes !

[chelmoo]

Ditto!