We have moved over to Virgin Media for our landline this week (Tuesday) and also have the same problem. A succession of "no number" calls showing on the display, every two to four hours, but the phone never rings and of course there is no message. Hoping this will be resolved soon; a disappointing start!

From the notes, the call was from the team we raised this with for investigation. We understand your frustration and appreciate the concern regarding this, if you decide to change your number please let us know and we will be happy to arrange this and in line with your concerns I will forward the details and information to the internet security team.

Rob

OOPS just noticed I've stated email servers when I meant Voicemail services.

Hi Davesobratty, 

Thank you for posting. 

We are very sorry to hear you are also experiencing the issue with the handset when connected to your Hub 5. 

As my colleague has advised on the thread, our dedicated teams have been notified and working to get this resolved as quickly as possible. 

We appreciate your patience and will update you as soon as we have news. 

Thank you, 

BT 4600 Big Button - Same issue!!!!

Hi chatz,

Thank you for reaching out to us, as advised above this is something we are aware of, a technician would not resolve this, as advised by my coleague this is with the I T team and they are working for a fix ASAP.

Regards

Paul.

Yes the PM is basically the same thing they were saying 3 months ago. I thought they were meant to be testing the "known" bug with firmware

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Chris_Myers wrote:

I have just got off the phone with a complaints agent asking for a management call (Complaint C-2111221243). I am promised a manager will call me within 24-48 hrs - I will report back.  By the way, by the end of sheet 12 I already raised it with Ofcom and copied it to the BBC.  I think that Virgin Media have a very strong sales team but a very poor service team and am personally really annoyed at the run-around service we are receiving and the totally inappropriate "solutions" - just changing a phone number on the same equipment WILL NOT FIX a firmware issue.  Begs the question - where are they getting their technicians from?

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I don’t know how many times VM have promised me management call backs and then fail to do so. 

I’m on the phone right now raising this as a complaint as well. The more of us that do this, the faster VM will work to get a fix as it’ll be cheaper to fix the issue than keep dealing with all the complaints. Sadly VM just worry about the ££££’s and not about service. it’s a shortsighted way to do business because they’ll win customers and then fail to retain them. I’m the only person on my street on VM & put it this way I’ll be discouraging any of my neighbours to sign up. 

A hub 4 would fix the issue.  I know when they were beta testing the hub 5 this was a known issue,  they would not allow me a hub 5 on gig1 because I had a IP phone line.   If you are fine with going back to a Hub 4 you should do that.   

I'm too used to using 2.5gbit ethernet now and getting 1.2gbit download speeds to want a hub 4 back 🙂

So my complaint is up and running. 
I got a manager call back on Tuesday where they allowed my mobile to ring for literally 1 second and they recorded it as no answer. 
I’m on the phone as we speak and someone in the UK has actually answered. Apparently it’s the first he’s heard of the issue. He’s having to arrange another manager call back as apparently it’s impossible to transfer a call to a manager when people are working from home. 
He thinks the only solution is either call baring, changing my number or swapping my hub back to the hub 4. 
Obviously a swap back to the hub 4 should fix the issue but I’ve got used to the 2.5 port and being as I use a mesh system it means I can actually get the 1gig I’m paying for. 

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Chris_Myers wrote:

 

Complaint reference: C-221122184 Latest Update - a waste of breath speaking to this company.  The original response of "a manager will call you within 24-48 hrs" clearly had no meaning other than to get me off the call. We have a little update on your complaint with us. We didn’t want to delay things, so we’ve gone ahead and looked into a resolution for you. Here’s a quick recap Your complaint was: Cable -> Customer Experience -> Other We’ve looked into it and here’s what we found: [At this point the command of the English language completely breaks down]  Thank you for contacting us Chris, and letting us know that you are unhappy as you are getting No number calls. We apologize for the inconvenience you endured. But not to worry I assure you to check the details and guide accordingly [?]. Be assure you [?] that we will do our best to improve our services and take your feedback to the relevant areas of the business. We thank you for being our loyal customer with us for 14 years. We would like to let you know that as this is a technical issue it needs to be dealt by our technical team so that they can have a better investigation with regards to the issue and can do the needful accordingly in real time by being over the call with the account holder [?]. Hence, we suggest you to contact our customer care team on 150 toll-free from any Virgin media home phone or 0345 454 1111 ( Charges may apply) from any other phone. so that they can do the needful changes accordingly and proceed further with your query [Assumes I didn't go down that route initially - so didn't look very far into my case].  [also ignored the request to actually speak with someone at management level] Just to let you know, You can try signing in or registering to your My Virgin Media account at virginmedia.com/myvirginmedia where you can manage your account and bills online [I already do, if they bothered to check]. You can even click on ‘My upgrades & offers’ to view any packages [assuming they work of course] or deals available [I'm sure spending more money with VM will fix their Firmware] to you. You can also download the My Virgin Media app onto any compatible iOS or Android device [Doesn't help when the issue is their change of landline solution] . Here's what we offer as a resolution: Technical ->Technical help provided [If you call this help you need to get out more - absolutely no unsolicited feedback, even then very limited and inadequate response, no information to wider community - see last comment] We hope this works for you. We’ll keep your complaint open for 28 days from now just in case you still want to talk through your options. Please ring us on 0345 454 1111 if you’re not completely happy with the resolution [this number takes you to an automated call system with 4 options - customer complaints is NOT one of them] If we don’t hear back after 28 days, we’ll assume you’re satisfied with everything and close your complaint. Stay on top of your services To make the most of your time with us, make sure you’ve downloaded the My Virgin Media app. With it, you can manage your bills with a tap and a swipe, check the service status in your area [This reports no issues for TV, Broadband, or phone in my area], find out when we expect any known problems will be fixed, diagnose issues with your in-home equipment, and loads more.

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I did offer to share your complaint reference for them to see others are having the same issue but apparently they can’t look at your complaint as that would be a breach of GDPR as accessing your account without your consent would be a problem.