Menu
Reply
chelmoo
  • 10
  • 0
  • 4
Tuning in
1,905 Views
Message 21 of 657
Flag for a moderator

Re: Constant "no number calls" since moving to IP Telephone from landline (Home)

That's interesting; I notice this morning that the seven calls on my list (since yesterday afternoon) have changed from 4 minutes to 5 overnight. I wonder how many it will go through (or how many times it will go through the whole ten digits) before we get a resolution?

What is disappointing is that the engineer made a big point of recommending friends and family and we had thought of getting my father-in-law to make the swap. But if this happened to him he would go absolutely bananas....just as well we didn't.

0 Kudos
Reply
Vikki_M
  • 1.51K
  • 56
  • 105
Forum Team
Forum Team
1,904 Views
Message 22 of 657
Flag for a moderator

Re: Constant "no number calls" since moving to IP Telephone from landline (Home)

Hi @chelmoo

 

Thank you for the update.

 

We will get back to you as soon as we know more. 

 

Thank you for your patience whilst we look into this. 

Vikki - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
Chris_Myers
  • 126
  • 0
  • 134
Up to speed
1,886 Views
Message 23 of 657
Flag for a moderator

Re: Constant "no number calls" since moving to IP Telephone from landline (Home)

2o Sep2022. I was called by virgin media today and had a very frustrating conversation. The net result was “we” cannot see these calls which are affecting your phone number so you can block nuisance calls or change your phone number. This is just wrong on so many levels. I tried to explain that this was potentially a network attack on the mail servers that are computer generated against random numbers and that, without appropriate investigation, how do VM know where else in their system is affect/attacked. I suggested it be passed to the cyber security team to investigate and was told basically they were too busy to bother them. Just change you phone number and thanks for calling us. One month, several hours, meaningless conversation and no result. I suspect the call is now closed.
0 Kudos
Reply
Robert_P
  • 5.52K
  • 251
  • 475
Forum Team
Forum Team
1,880 Views
Message 24 of 657
Flag for a moderator

Re: Constant "no number calls" since moving to IP Telephone from landline (Home)

From the notes, the call was from the team we raised this with for investigation. We understand your frustration and appreciate the concern regarding this, if you decide to change your number please let us know and we will be happy to arrange this and in line with your concerns I will forward the details and information to the internet security team.

 

Rob

0 Kudos
Reply
chelmoo
  • 10
  • 0
  • 4
Tuning in
1,861 Views
Message 25 of 657
Flag for a moderator

Re: Constant "no number calls" since moving to IP Telephone from landline (Home)

Do I take it that's the advice to me.....and everyone else? To change the number I've had for 25 years?

0 Kudos
Reply
Robert_P
  • 5.52K
  • 251
  • 475
Forum Team
Forum Team
1,859 Views
Message 26 of 657
Flag for a moderator

Re: Constant "no number calls" since moving to IP Telephone from landline (Home)

That would be your choice Chelmoo, I would wait until the internet security team have come back with something before changing as once it's done we can't alter it back.

 

Rob

0 Kudos
Reply
ModTeam
  • 2.22K
  • 74
  • 664
Moderator
Moderator
1,845 Views
Message 27 of 657
Flag for a moderator

Re: Constant "no number calls" since moving to IP Telephone from landline (Home)

Hi Chris_Myers,

I can assure you we are keen to provide a resolution to this matter. Although our new voice network does use IP to transport the voice service between the customer and the IP-voice-switch, these connections do not go over the public internet, and uses a private transport solution.

In regards to the calls you are receiving, so that we can provide some more answers could you confirm where you are seeing the 'received calls report' from? Is this on the handset itself?

Thanks
ModTeam
0 Kudos
Reply
Chris_Myers
  • 126
  • 0
  • 134
Up to speed
1,821 Views
Message 28 of 657
Flag for a moderator

Re: Constant "no number calls" since moving to IP Telephone from landline (Home)

As stated previously, the Calls appear only in one place, in the Recent Calls List on the handset. For it to have been sent to the handset and to not actually be a call (this is different from withheld numbers etc.), I surmise this list is probably provided by the IP Telephony servers. 

As stated by myself and others it has not appeared before moving (in my case a BT DEC Phone system comprising an answer phone (no messages left) and 5 handsets) to Hub 5 and switching from Virgin Media landline to IP Telephony. 

The fact that it occurs on multiple users, seems to be related IP networking, and that Virgin Media state it cannot be seen at "their end" (not sure if these means the servers or admin application?) would suggest the possibility of a man-in-the-middle brute force network attack against a (computer generated) list of phone numbers. That, more than the simple annoyance of the repeated calls, would be the main worry (if it is undetected thus far, what damage is it doing and where within Virgin Media systems and therefore, potentially, their customers)?  This is why I flagged it as relevant to the Cyber security Team.

Chris_Myers
  • 126
  • 0
  • 134
Up to speed
1,819 Views
Message 29 of 657
Flag for a moderator

Re: Constant "no number calls" since moving to IP Telephone from landline (Home)

OOPS just noticed I've stated email servers when I meant Voicemail services.

snozski
  • 117
  • 0
  • 43
Up to speed
1,821 Views
Message 30 of 657
Flag for a moderator

Re: Constant "no number calls" since moving to IP Telephone from landline (Home)

Chris

This is clearly a bug with VOIP on the hub 5 nothing else , this is why they delayed the launch of the new hub for so long .  They even stated this multiple times (people with VOIP cant trial hub5)