Does this mean we are all (@snozski, @goslow, @chelmoo, and myself) waiting for a purple envelope inviting us to "chat"?
The descriptions in the chain seem common and fairly explanatory, what else do you need to conduct an investigation and provide a resolution?
I still do not understand being told by Virgin Media that members of the team cannot see these calls. If they are appearing on the call list of the user device surely this information is being provided by Virgin Media to the handset device so must come from a server somewhere - unless it is a man-in-the-middle attack (in which case I would expect more than just us three experiencing this (as the message from @goslow would seem to indicate) and an indication of a more serious issue?
Can we also be told who is taking ownership of this issue and who to contact - so far 4 members of Forum_Team have "touched" this stream (Robert_P, Vikki_M, Chris_W1, Ilyas_Y)? I would have hoped by now it had reached a technician who is taking ownership and action, but still seems to have not got past a "chat" stage.