Recent Content
Speed issues and discrepancies
Hi I have a Hub 5 in modem mode, using a 3 unit TP -Link Deco M5 mesh. Nothing has changed oin the mesh, nothing at all, it's all up to date firmware wise and the Deco App says everything is fine and reports download speeds of around 550Mb/s, upload at 107Mb/s . However Speedtest and Traffic Monitor apps are showing 20Mb/s download and 25Mb/s upload. Virgin deny any area issues and say they have checked there side to the hub.I have checked outside the house all the way to the hub and I've checked my Gb Ethernet switch....all good. So either my Deco app is lying or VM are because there are huge discrepancies here. Our experience is not good and VM say it's the Mesh at fault and have offered me wi-fi pods. Very kind but the work is switching back to the hub as a router and subsequent device faffing isn't very appealing. I've logged onto the hub but am unsure what I'm looking at or what would indicate issues. I've attched a screenshot of the Network logs etc if any experts can see any issues. Any help, hints , tips, advice is HUGELY appreciated, thank you.
Requesting home pickup for my router post-disconnection
Hi, I'm currently unable to get to a YodelReturn point to return my router to Virgin due to a recent accident. At the moment, I'm also unable to get anyone to drop this off for me. I'd like to request a pick-up service for the package (which is packed and ready to go), as I am otherwise unable to get this back to you via Yodel. Cheers,
New power supply
Hello I upgraded my v6 to 360 a couple of months ago and this week the power supply has started having a horrible high piched noise as if their is so.ething wrong with the coil in it. Is there anyway to get a replacement please? No need for an engineer for a power supply but it is driving me insane. 😶New customer - cable install not going well..
Evening all, New to Virgin, taken out the broadband and phone package. I needed a cable running from the street box to my house, and the installers came around (unannounced) promptly and got it to street in front of my house. As I wasn't home, they left a mobile phone number (Roxanne) with my daughter to call to arrange the final bit down the driveway to a new brown box on the wall. Problem is, the mobile number left goes immediately to answerphone - all the time having tried every day.. I even tried texting it. I called Virgin's main number and they said they can't see the cable installers programme, but will try - again nothing has happened. The modem is due to be installed on 27th March, so there is time to sort this. But I got this email today so it's already not looking great.. Not feeling great about the whole experience so far. Anyone on here can help if I PM etc..?
Recorded programs are not playing most the time schedule programs are not recording.
When trying to play a recording on my virgin 360 a box I am getting the following error Failed to play recording CS2214. Plus most of the time the scheduled recordings are not recording. I have tried doing a factory reset but kept the recordings that I have, but that has made no difference. I have just this moment tried to play a recorded program to get the exact error and the virgin box has reset itself and is now seem to be stuck on the welcome page. It’s finally come off the wait screen and says Can’t find hard drive CS6000. Call 150. due to the fact we have a second box that was never installed. My wife has swapped the boxes out and spent ages on the phone to somebody who could not get the 360 part installed. When she clicks on games and apps to see if she could install it from there, the screen is blank. She’s able to now do recordings but could not log into anything like iPlayer. Are any virgin media employees able to help with this please? As a technician that she spoke to didn’t seem to be very knowledgeable on issues, Cheers in advance
