Recent Content
DOCSIS issue
My modem log shows repeated kernel-panic reboots, SYNC Timing Synchronization failures, and T3 timeouts, all indicating a clear problem with upstream/downstream signal quality on the line or at the node. The modem frequently loses its DOCSIS 3.1 lock and falls back to DOCSIS 3.0, which also explains the reduced speeds. This is not a LAN issue. These are network-level signal faults. I kindly request an on-site technician visit with full signal measurement ( SNR, downstream/upstream power, OFDM stability, outdoor connectors, and tap/not check). Please escalate this issue, as it is persistent and severely impacting service reliability.Services not available at my flat
I've used virgin broadband at my flat 10+ years ago and now wanted to rejoin. But its showing as "not available" at my flat. However, it shows it is available for other flats within the same building. I've filled in an online form, but have still not received a callback. Can you please help ASAP with this.NTLworld acct. gone
I am livid. Instead of getting to the e-mail acct. tonight I was put through the "Sign in or register for Virgin Media O2" process. Having to do new password. Is that the ID spoken of, or what is this ID? Ending up with info page making no mention of any ntlworld.com acct. I did not leave Virgin. My bank authentication codes are sent to that address and I'll be in serious trouble now I can't access them. Rent, Council Tax, web payments - this is outrageous. Can you sort this out or must it be done on phone? This has wasted hours, I am so disgusted. Customer since '97!!!!!! Recent bill said I'd made changes - but I HAD NOT.
500Mbps dropping
G'day I recently upgraded to 500Mbps and all was fine. Noticing some slowdowns, I ran SpeedTest and it reported wired connection speeds of around 140Mbps. My Virgin router is in modem mode and I'm using a ASUS router. Ethernet cable is fine. Speed test done multiple times. Rebooted routers. Checked relevant settings on router. Any suggestions?
ITV1&2/ITVX - it's a joke.
So we've recently moved away from the V360 boxes to two stream boxes (the reason being is that we're having decorating done and didn't want the fibre cables to have to run around the room to reach the box etc.). It has it's downsides as obviously everything is streamed, most apps work fine e.g. BBC iplayer lets you watch live, from the start and if you do it will let you forward. Channel 5 is the same and even sky sport F1 (not tried the others) works like a treat, lets you watch from the start even when the race programme has started and lets you forward etc. Now.. ITV. It's unusable. Honestly it's rubbish. If you're watching live you can pause, but you can't forward to then catch up again. If you've missed the start of a programme and choose to "Watch from the start" - it takes you to the ITVX app and starts the programme - you can't even pause it never mind forward it. I'm paying for ITX Premium as well Virgin you need to fix this. It's nearly 2026 - not 1996. I can't even watch a live ITV1/2 programme from the start without being able to pause it? C'mon that's simply not good enough. I've complained to ITV directly regarding the app and they said they will pass my feedback to the relevant team (which means nothing). However, I pay you Virgin for the stream service - I could have just used the ITVx app on my tv/amazon stick and get the same service. Cannot you not store the programmes on your own server? Can anybody who's used Sky Glass tell me how the ITV channels work there?Contract Renewal Continued Problems
Good Morning. I decided for the 2nd time to renew my contract online as i am already out of contract. Once again, after being sent the contract agreement emails and documents, Virgin Media have not honored the Contract, and using the same copy and paste emails from the resolution team. If the deal online cannot be processed (again for the 2nd time) then how am i sent a new contract? And to add insult included in the email from the resolution team, i can always look and register online to upgrade my package there???? I received a deadlock later on the previous but due to life circumstances being more important at the time did not follow up with the ombudsman which i wish i had at the time now. If Virgin Media refuse to honor a contract in writing, on more than one occasion this is surely a breach of contract under the Consumer rights act. Any assistance from anyone that doesn't just send copy paste letters, or hours of frustration on the phone by someone that does not understand again, and Actually appreciates long term customers (11+ years) would be much appreciated regarding Virgin Media following the contract as sent and with refunding the over charge since the contract date would be much appreciated.Hub5 Ethernet problem
I am having an issue with the Hub5 not sharing WiFi and Ethernet connection and have no idea what to try next. WiFi works ok in the house until I plug in an Ethernet cable. As soon as I connect one into any of the normal gig ports, the WiFi immediately drops. We have large outbuildings that need the DVR on Ethernet for the security feed that covers the entire house. This is wired up by a CAT6 cable. The speed of the internet is fine in the outbuilding and on the DVR but it is taking the whole connection and dropping the WiFi. I have changed the cables, performed a factory hard reset, checked that DCHP is enabled etc. A main frustration is that I can’t access the Smart Hub online when I plug the ethernet in as WiFi drops.Login page loop
I am trying to sign in to my account and find myself in a loop. I enter my e mail address, it thinks about it, the screen goes blank and then I get returned to the start. I was able to login last week. Nothing has changed my end - same browser etc. I have tried clearing my browser data. Turning it on and off again. But nothing seems to work.Email on Mail App (iPhone)
Emails stopped syncing yesterday for no reason, went through the absolute faff of linking O2 account etc etc etc and generating email app password. Removed account from my device and tried to add again, nothing I've tried works....constantly receive a SMTP server is not responding error - despite all details entered (email address, new app password etc) all being correct. At a point where I'm seriously considering abandoning anything email related with VM.
