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No option to disable RG Function on Hitron Router
I have a business account which comes with the terrible Hitron Chita router. I want to be able to use a more reliable DHCP server so I plan to buy a Mikrotik hEX ehternet router. However when I log into my router, the suggested method to put the router into modem mode is not present - see the screenshot. Am I correct that if I disable DHCP function on the Private Lan Setting - LAN DHCP Status setting then I can assign the Mikrotik an IP within the subnet and then allow it to deal with all the client DHCP requests? Do I need to actively reduce the DHCP pool before disabling this or does disabling it make all of the IP addresses available for the Mikrotik?Working from home with GlobalProtect VPN
I have been working from home since the pandemic hit in 2020 and have always had issues with my work equipment. Initially, we used PC towers so an ethernet connection was required and worked through a powerline. Around 32 months ago, I moved house and was reliant on WiFi with the new works laptop which worked fine on either 2.4 or 5.0....however, I have since hardwired my office with a direct connection to my HUB into a TP Switch. While everything else off this switch works (personal PC, PS4 and TV) my work laptop which uses GlobalProtect VPN does not connect through a wired connection at all. I've tried adding home support onto my account which has not helped, I've had my work IT team investigate multiple times and cannot source a problem and I have tried to remove firewall issues blocking the VPN and I still cannot connect. Has anyone else had an issue with Virgin Media hardwire connection while working from home on a GlobalProtect VPN?TV360 standby mode
Is there a way to disable it completely? If I don't use it for a while it switches off and the power light goes red. I turn my TV on and it says no input so have to remember to switch it on each time. If it turned on when the TV did, that'd be great! But it doesn't so it's just plain annoying now. I've already set my boxes to fast start. Any help appreciated.Urgent: Ongoing Broadband Issues
Dear Virgin Media Team, I have generally had a reliable broadband connection until the National Grid carried out excavation work outside my driveway, which damaged the Virgin cable on 4th March 2025. Since then, I have been facing persistent broadband issues that have caused immense disruption to my daily life. Initially, after multiple phone attempts, I managed to book an engineer visit on 7th March. It wasn’t until 10th March that the cable was replaced, and my internet connection was restored. However, just two days later, on 12th March, I lost internet again. Another engineer visited and replaced the outdated blue box outside my house, and while the issue seemed resolved, I find myself without internet yet again today (14th March). To make matters worse, I am unable to book another engineer visit, as the system is asking me to check back after 24 hours. While I understand that this situation is not entirely Virgin Media’s fault, I am deeply frustrated that the problem has not been effectively addressed. It seems that the restoration of my broadband has not been handled robustly, leaving my connection far less reliable than it was before the National Grid excavation. As my household relies heavily on broadband for daily activities including work, this ongoing issue has caused significant stress and inconvenience. I urge Virgin Media to take immediate action to resolve this matter comprehensively and ensure that my broadband is reinstated to its previous standard of reliability. I hope this issue can be escalated and resolved swiftly. I look forward to hearing from you with a reliable and lasting solution. I can provide account details, if needed by the virgin team. Regards, Gururaj, CoventryRemote not working on new samsung tv
Hi, just purchased a new Samsung tv, while setting it up it’s trying to connect to the box using the tv app which I thought was great, one remote to control everything. That’s where the excitement ended, it didn’t connect to the arris 360 box at all, I tried everything! The box number is DCX960/KK0B/N215/1000 any ideas how I can get this working? The tv recognises the code, but when it asks to switch channels nothing happens. thanks IanPromised things when upgrading and now no existence of ever being offered it
I have recently upgraded my package was offered a new package with and offer of three free WiFi pods now there is apparently no proof of ever being offered it luckily I had taken screen shots of the conversation, where do I go to send the proof and get what I was promised? Thanks in advanceWhy are my blueyonder emails suddenly going to everyone's spam and how can I stop it?
Hi there Yes, I know I should change my BY address I've had for decades, but it's so tied up with my life and work and admin. I have a Gmail but i like the BY interface better. But suddenly it so many of my emails are disappearing into people's spam files. Any idea, anyone, on how I can stop this happening? If there's a practical solution (rather than warning me off BY) it would be so appreciated. Thanks, JaneTrying to watch live TV does not work
Any live TV programme that I select on my iPad Pro gives the following message "Not allowed" "Sorry, this programme is blocked on this device due to copyright restrictions" I had previously been able to watch programmes ok. BBC iPlayer works fine, it’s just TV Go.Possible to watch Sky Sports SD on phone?
Hi there, I have just upgraded my package tonight to include Sky Sports SD. I wanted to watch the golf on my phone whilst allowing my better half to watch her Saturday entertainment on the TV. But neither VirginGo or the Sky app are allowing me to watch as the only golf option on the SkyGo app is HD. Can anyone help?No wall outlet fitted during install
I'm really happy with my new Virgin Media Broadband service and the install in general but I'm wondering why no wall socket was fitted? I've received a Hub 5x on the M250 package. The fibre cable from the outside box enters through a hole and goes into a coupler from which a second fibre optic cable fitted into hub 5x. The housing of the connector appears to be designed to be clipped into a standard Virgin Media wall socket outlet. Is it possible to obtain one of these wall sockets? I don't mind fitting it myself.
