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Full Fibre available in my street and to my neighbors but not my house
I live in an attached house on a busy street with 3 other houses, opposite us are houses up and down the street. Nearly all of the properties up/down the street on both sides of the road have access to Full Fibre according to VMs postcode checker. But my house does not. I have called several times and been told rubbish like 'it will be installed in 6 months' to 'it will be installed in 2 years', its been made clear each time I called that nobody has any idea and they're just making up a number to get me off the phone. I've spoken to residents of my town and found out that apparently VM did indeed lay cables near my house, but never connected them so apparently the infrastructure is already there. Even if it is not, its not exactly fair that all the houses in the street can be connected but we cant. The house next door, not even 15ft away, is connected! Can anyone tell me who I need to contact to get this rectified?Won’t let me see end of recording
Recently when watching a recorded programme (happens on different programmes and channels) it is cutting off before the end. I have set it to record 15 minutes later and was ok for a while but now when it gets to the of the programme is gives a message saying ‘THE END OF THIS RECORDING CONTAINS RESTRICTED CONTENT. PLEASE CLOSE. it won’t let me watch past this point even though it has recorded the extra time, I don’t have parental controls on but it happens on a variety of shows not just late at night. Any ideas as it’s really annoying now as I’m missing the end of a lot of shows. 😤 see attached screenshotInstallation cancelled
Hi I have just moved to my new house on the 30th of March 2025 and was told on the 24 March at my old property that virgin media was available at my new house and it would take 6-8 weeks then I got told the 7th of April then I got told the 7th of July then I got a call saying the 7th of June then yesterday morning I received an email saying that my house is a non serve but a few house on my street have virgin media I don't understand and my neighbour told me a week before I moved they seen virgin media doing work outside the property not sure if that true ? But if that the case why am I listed as non serve in that case Is there any email or phone number I can call to help me with this issue as the customer service are no help I know it's long but If any one can help it will be appreciated Thank you Mod Edit: Title edit for claritypoorly located router
Hi, I've just had my installation a few days ago and my signal is really poor in at least half of the rooms in the house. This is because I can't move the router to a more central position as the coax cable is very short, and the engineers located the external boxes at the front of the house. Will VM send me a signal booster without having to pay an extra £8 per month? It seems like this is down to poor location by VM so I don't see why I should pay extra.VM Hub 5x flashing red light
Had 1 gig fibre for a few months now, every now and again the internet goes down and a reset normally fixes it. Came home from work to no internet and the hub flashing red, and after 4 hours of messing with it, I'm still without any connection. Followed the guidance through through the my VM app, and ended up stuck in a loop where it said my Hub wasn't connected correctly, so I would carry out the steps it said, only to be told it wasn't connected correctly and to do it all again - I foolishly did this 4 times... to no avail. Tried ringing customer service on 3 occasions, ended up stuck in a loop again, with the automated service saying the same thing over and over, saying I'll get a message if I have any more problems - I never did. Opened various chats in the 'message us' section, no one ever responded. Sent in a WhatsApp, no one responded. It's almost like VM don't want their paying customers contacting them, and make it impossible to do so. So now I'm stuck with no internet, having only gone with VM for quicker connection for Sky Glass, and I work from home a lot too. Firstly, send an engineer to fix my internet, and secondly, make it easier for customers to contact you in times of need please VM. Matt.Intermittent signal ongoing for years
We have had constant issues with intermittent WiFi since we bought our home 6 years ago. After countless engineer visits, the issue is still unresolved. Each engineer is different and they all blame the last engineer for issues or find a new "solution" which never solves the issue. Each time we do signal check, we get intermittent signal, reset Hub or try again in 24 hours message. My husband works from home and is constantly being logged offline during meetings due to this issue. We are considering leaving virgin media and opting for another broadband company. Any help is appreciated.
V360 Box and Wifi
I chose to move to a V360 on a free upgrade but now realise I might not be set up for it. Our TV is in the front room and the internet Hub is right at the back. The Wifi - although labelled as very powerful does not reach the front and we do not really want to run a 40 foot ethernet cable so does this mean we cannot use the box? I had assumed it would run from the cable that the last one ran off. Obviously I should have read up on this before ordering but I am now worried that I may be expected to use equipment that will not work.problems signing in to virgin media account
hi i have recently been having problems signing in to virgin media on my iPhone. i press safari. then google. type in virgin media sign in. press my virgin media.accept essential cookies only then this page appears not the page for me to enter my email address and my password. when i press sign in nothing happens. any help to rectify the problem will be appreciatedJoined VM - old broadband provider (Now) saying switch is still in progress
Hi all, I joined Virgin Media recently, and the service was installed on April 16th. When I ordered the VM package, I received an email from my then broadband provider (Now Broadband) saying that Virgin Media had notified them that I was switching, and that Now broadband would be disconnected on the 16th. The Virgin Media installation went well, however I never received any communication from Now on the 16th to say that their broadband had disconnected. Fast forward to today, and the Now broadband is still live. I phoned Now to cancel, and was told that it's still showing as "switch in progress" on their systems, so they can't cancel my broadband with them. How do I resolve this? Presumably Virgin Media have to inform Now that the switch is completed? How can I ensure that this gets done so that I don't continue to be billed by Now?Internet Drops out most weekdays between 13.00 - 14.00
Almost every working day my internet drops out completely for a period of time (can be up to an hour) between 13.00 and 14.00. It's always between those times, I work from home and my boss is getting cross about it. The engineer has been out and checked the hub (said it's fine) and the cable to the house has been replaced. If I use my phone (i.e. 4G) to run the service status app it says there is nothing wrong and to check the wifi strength, but the devices can't find a network even if sitting right next to the hub. Rebooting the hub sometimes resolves this, otherwise I end up waiting till the network comes back of its own accord. Any ideas? And why always at the same time of day? As it's an intermittent problem, unless an engineer actually sees it during an outage he's going to say there's nothing wrong!
