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PPV access on TV go app!
Hi.. Regarding the PPV boxing this Saturday evening, unfortunately I'm away so hoping to watch on phone.. if I purchase the PPV event before I go using my virgin box.. would that channel then be available for me on the TV go app?Philbo6719 minutes agoJust joined9Views0likes2CommentsOne button on remote control not working
Hi, I've reset my remote control several times, but the problem persists with one button, it's the arrow left button next to the ok button, it makes moving the cursor very awkward when searching on catch up etc. How do I get a new remote as it's obviously an internal fault, I have had it for many years so has lasted well.rayafc41 minutes agoTuning in13Views0likes1CommentTV Box crashing when all the time and very noisy fans.
I have the TiVo box and was upgraded to TV360. It’s been ok until the last 3 months and now the boxs crash a lot when trying to do things like watch a movie or don’t turn on at all for 3/4 minutes. Also the box we have in the bedroom is now making a louder noise than it ever has. Sounds like a fan. I’d like them replaced really as have had them a long time. Where do I stand on this as it’s becoming annoying beyond belief.NeilWints47 minutes agoTuning in32Views0likes3CommentsContract renewal
Hello, I've been with VM for about 8 years roughly and I usually get a decent deal around £60-£80 mark. This year some of the 'deals' are double if not more than what I'm paying now, the discounts seem so poor. I have never had this problem, I have signed up to BT reluctantly but no one has phoned to offer any deals and whenever I contact VM they are not good deals. I currently have: 1 gig broadband Bigger bundle and sports, sky sports uhd and tnt sports Weekend chatter 3 x wifi pods. I understand since my last contract TNT is now an add on for £18 per month. My last contract was extremely good at £61, then £65 with April rises. Like I said I've always paid £60-£80. The deals being offered are anything between £120-£140 which is ridiculous. I don't mind paying a bit extra but not double. I'm due to disconnect in 10 days, is there anyone else I can speak to to try and get a half decent deal? Retentions and the next level retentions so far have offered very little. Thanks in advance.garthybarthy60 minutes agoTuning in65Views0likes6CommentsBlack Friday Promo – Lies, Deceit, and the Worst Customer Service!
Virgin Media’s customer service is an absolute shambles. I was promised bill credit and 3 months of Disney+ as part of their Black Friday deal. When I chased it up and logged a complaint after receiving nothing, customer service confirmed over the phone that I would get it within 7-10 days—that was back in December. Now here we are in February, and suddenly they’re denying all knowledge and trying to fob me off with a £40 “goodwill” credit instead. Sounds like an admission of guilt to me! This isn’t just bad service—it’s blatant dishonesty. How can a company advertise an offer, promise you’ll receive it within 7-10 days over the phone, then refuse to honour it? I’m sick of the excuses, lies, and delays. Virgin Media, stop lying to your customers and do the right thing!Stox12 hours agoTuning in64Views0likes3CommentsHow to make a complaint online?
I logged a complaint whilst on the call to customer services over 2 weeks ago and they said someone would call me within 48 hours. I've not received any call or acknowledgement. Person 1 was also unhelpful and gave me incorrect information. So I called back later that day with the same query and Person 2 seemed to resolve it and said a credit would appear within a few days to reimburse me for the incorrect final bill. Over 10 days later and that also HASN'T happened! Virgin should have a recording of both calls. What do I do now?? I don't want to call Virgin again and waste my time only to get nowhere. Therefore I want to log a complaint via email but can't see how to do this. I have already given Virgin notice and will soon be leaving them as the new deal they offered was terrible. But before I leave, I just want to pay the correct final bill. How hard can it be???!sampsam2 hours agoJust joined8Views0likes0Comments360 upgrade now audio issues
Hello, I upgraded to 360 last week and it's causing my soundbar to cut out intermittently and VERY frequently. It's definitely an issue with the tivo box and new software as it's never happened until now, and I have no issues when watching via apps on TV outwith the box. Any help would be great, Thanks1975spook2 hours agoTuning in74Views0likes5CommentsContract renewal query
Hello My contract is due for renewal at the end of April, when it will increase by quite a lot. on my account there is an offer to renew the contract for another 18 months at a reduced price. If I renew today, will My new package increase this April by the RPI + 3.9%?Freddie1112 hours agoJoining in29Views0likes1CommentLogin issues, try this:
I have been having difficulties logging onto my account, however I have found a solution. Enter your username as normal, and click on 'sign in', when you get the error message just keep refreshing your browser, this will eventually take you to the password stage. Enter your password and repeat step 1, keep refreshing your browser and eventually you will be signed in. Refreshing your browser when trying to log into Virgin Media can sometimes help because it forces your browser to reload the latest version of the login page, potentially clearing any temporary issues like outdated data stored in your browser cache or cookies that might be causing login problems.Turns12 hours agoJust joined17Views0likes0CommentsVirgin Have Completed Messed my account up
So I signed a new 18 month contract with Virgin after ending an 18 month contract with virgin. My new contract was £33/ month for WiFi and TV which i opened 05/01/2025. Since then Virgin have closed my account and then reopened it under £122/ month and I now have a bill for £244 the last 2 month. I've opened 2 complaints, both they have not contacted me and closed them down (said billing education) what do you mean? 🤣 No one has helped me I've spent 5 hours on the phone so far, 2 hours on WhatsApp, please can someone from Virgin a human being contact me and sort my account, I don't have £300 to pay and never should have needed to pay it!!!!! I have all the proof I've tried contacting you on phone, email, WhatsApp and now here, if it is not sorted i will be going to the Ombudsman after 60 days.louis982 hours agoJust joined12Views0likes0Comments