Recent Content
Trying to get connected.
Hi, I recently joined Virgin Media online, the online postcode check said it was possible. I booked an installation engineer as there was no box outside my house. (Virgin Media was used here previously). The engineer turned up as arranged no problem but said he was only there to install the kit and couldn't fit a box outside. (There was no pre-installation visit). I had to cancel Virgin as I was offered no options to have the box installed. I have since located the cable, which has been cut in my garden about a metre from my house (picture attached) and still want the Virgin Media service. Is it possible for an engineer to repair/extend this cable and install the omni box outside, and how do I go about getting this done as the online order form does not give any options? Thanks for any advice. Bryan
New router needed
Hi, I’ve recently been having some problems with my router (Superhub 3). It’s been periodically kicking all devices off it. A few mins later the network appears again but won’t auto connect the devices back onto it again. (after turning WiFi off and on again on each device) the devices will connect. the dropouts have been happening more and more often over the last few weeks. I’ve tried resetting the hub, only using 2.4, only using 5ghz, using both. Changing the channels etc. can VM get in touch by PM so I can get a replacement hub. If I need to pay for one sent out that’s fine & if it’s one of the newer hubs that’s also fine. I’m tech savvy enough to install it myself 🙂 thanks in advance, Jamie
Bereavement transfer
Hello, my dad passed away in May. I have filled out a transfer form to transfer the Virgin Media account into my mum's name. The TV, landline and broadband package will remain the same, to the same home address, same email address and same bank account (but now in my mum's name). Today, I've had an email but I don't understand. It mentions my dad's contract ends in August 2026 and he was paying £76 per month, but not to worry as Virgin will apply a £45 discount for 15 months. But she will be billed £76 a month for the new account being in her name. Does this mean she will be paying two contracts simultaneously? £31 a month for dad's and £76 a month for herself. I think that's shocking if that's the case because of a bereavement.Activating Volt benefits
A family member in the same household has taken out a pay monthly contract with O2. We have attempted to follow the guidance below with both the My Virgin Media and O2 apps, but are unable to find a way to activate the benefits as mentioned. “If the accounts in the household are in different names, you can activate your Volt benefits in My Virgin Media” Also, I’ve noticed that the County is missing from my Virgin Media address details. Can I please get support activating the Volt benefits
"Free" tv360 upgrade isn't free
I recently received an email entitled "Your Virgin Media TV box needs an upgrade" which said "We wanted to let you know that you are now eligible for Virgin TV 360, at no extra cost" I followed the instructions on the screen (which was to run an app on the tv to order the new remote control) and shortly afterwards I received an email saying my monthly cost has increased by £20 I phoned and spoke to customer support and they said this was because the package I had ordered was more expensive than the package I was previously on. After a long time on hold they said they could cancel my upgrade and I should not accept delivery of the new remote control. I'm perfectly happy with this arrangement but it seems that they should not be sending out emails saying the upgrade is free when it clearly isn't. Has anyone else had this problem? should this upgrade have been free? will my box continue to work if it isn't upgraded?
Email problems
I have been unable to access my email accounts this morning, and I am using my regular laptop. I keep getting this message: Ooops – you can’t do that right now We couldn’t sign you in just now. Don’t worry — it’s just a quick pause to help keep your account safe. Try this: Use a device you’ve signed in on before • Try again from somewhere familiar • If you’re on a VPN, switch it off and have another go Still stuck? If this keeps happening, get in touch with us and we’ll help sortNo notice of closure of NTLWORLD Email
Hello. I had an ntlworld email account for many, many years and when I moved my broadband supplier away from Virgin nearly a year ago I specifically asked Virgin Customer Support if moving supplier would impact my email account and was told no! For many months that assurance was true, but suddenly on a Sunday afternoon some two weeks ago the account, which had worked that morning, stopped working. I had received no notice of closure so had made no arrangements to transfer my email address and this has caused absolute chaos. I have spent hours and hours going through security hoops to move accounts that I would have moved with ease if I had known I had to - but there was no reason to disbelieve the assurance I had been given that my email account was safe and I received no notice of closure. Despite spending two hours on the phone to Microsoft today I simply cannot move my Microsoft account without access to my old ntlworld account. I also do not know what communications I have missed since the closure. Can my account be reinstated for just a week so I can properly arrange my affairs?
