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Contract renewal
Seems like this is becoming a bit of a recurring theme but it doesn’t seem my contract renewal which I have selected through my account on 26th January is going through and despite speaking to people through the chat nothing happening to show this has been accepted. i have received email confirmation with contract summary and contract information and a separate order summary on the 26 Jan but nothing showing on my online account. what concerns me is that like others on here the contract is it gonna be honoured. can anyone help31Views0likes1CommentHub 5 - Ethernet Ports failed
on the GIG connection. Using Hub 5. At 3.10 pm today my Hub stopped working. After turning it off for the manditory 1 minute & back on, my ehternet port were no longer connected. I tried the rest via 192.168.0.1, Advanced settings. Still shows not device connected to the HUB, I have the Tivo connected, My LG TV, a WiFi access point for my Network cameras. As well as varoius devises and my PC connected to the 2.5 gig port. I had to install a USB WiFi to get this to work. Initially at only 24mbit, after another reset it increased to 300mbit. Just checked it again 5 hours later Ping 35 ms which over double usual, 64 mbit down & 74 mbit up. So definitely something wrong. Was using port 2 Gig connected to a 16port Gigabit switch & port 4 2.5 GBit connected to an 8 Port Managed swith EEE off by default. Engineer booked for Friday PM. Thursdays appointments vanished whild he was trying to book it, so it looks like there are a few problems.big-luap7 hours agoSuperfast11Views0likes0CommentsEmail display - sent items
When I send an email (blueyonder) my name is displayed instead of the recipient. The inbox however works ok. How can I fix this?sdu608 hours agoOn our wavelength165Views0likes15CommentsInstallation to block of flats
Hi, My road recently had fibre installed by Nexfibre and Virgin Media services are now showing as available using the postcode checker for all the houses and maisonettes on the road. I am a leaseholder for one of a block of 6 flats, and these are all showing as unavailable. The management company seems to have no issue with allowing installation to take place. How can I arrange this with Virgin Media? Thanks in advance, Dandan_uk18 hours agoJoining in86Views0likes5Comments360 box deleted all recordings
Hi, My 360 box has deleted all recordings (this is the 2nd time). all recordings were there this morning and come in from work and they have all disappeared along with all planned recordings. Anyone know why this would happen and if the recordings are recoverable? I'm really regretting moving to 360, I've had nothing but issues since I upgraded... Thanks, Garygporter19839 hours agoOn our wavelength37Views0likes3CommentsVirgin tv 360 is awful! Avoid! Didnt anyone try this out before launching it! No end of frustrations!
General feedback; I got my V360 about 6 weeks ago and it's caused me no end of stress and frustration! I should point out too that I have ADHD and being neurodiverse, the slightest problem can be a bigger issue to me/ us than for a neurotypical person. Since installing this V360 I feel a total disconnect with what was an enjoyable past time of just turning the tv on and just watching tv. So now- firstly I put the tv on with tv remote and get a blue screen (no signal screen = irritation no. 1), so every day I watch tv I then need to use the 360 remote to click on the 'power on' button. Then I need to wait for a few seconds to see if it then changes the screen to a V360 screen (this delay = irritation no 2). Previously I would turn on tv with tv remote and go straight into a tv channel and see the tv channel screen working straight away. Then you get hit by this 'wall' of a V360 screen offering you options/get tickets for/best picks/ continue watching etc. (This screen for me is visually information overload/overwhelm plus the audio soundtrack is an assault on my audio senses.... when I didn't ask to see this page = my nerves feel like they are physically frying by this point = irritation no 3 and I still have yet to actually see any sign of an actual tv channel). Then I have to select the Home button to go to TV Guide or an App or Recordings...... my blood pressure feels like my blood is 'frothing' by now - all I want is to watch 'The TV' but have to go over all these hurdles to get to watch something that I want to watch, and not what Virgin are trying to get me to watch. So I click on TV Guide - with the Tivo tv Guide that was compact and you could see a sufficient number of channels and tv programmes per click of the forward or backward button. But with the V360 tv Guide screen, the display is spread out and this is irritating as I have to go through many more pages/ clicks on the remote control to get to see what's available (irritation no 4? - it would be great if we could adjust the tv Guide display (to a more compact one). So I can't see anything I want to see on the Guide, so I go to my Recordings. Previously under Tivo these recordings were listed in worded programme names vertically. But now under V360 they have a picture accompanying each one, which takes up room and they are displayed in a horizontal line, which on my tv only shows 4 in a row per screen view, so you have to keep clicking the button many times to move side ways to see them all. Also I don't even have that many programmes being recorded (compared to the masses I had with the tivo box) and apparently I'm already at 90% storage capacity! By now I've lost track of all these irritations but I've almost lost the will to live - AND I still haven't actually seen a tv channel or been able to relax as im still trying to get there. So hopefully you can see that previously with the tivo Box I'd put the tv on and go straight onto a tv channel but now I have to navigate through several pages and layers of 'stuff', each offering choices and requiring decisions (which having ADHD is hard), before I get to even see a tv screen and that's why I'm now experiencing a total disconnect with watching tv, which I used to love ... now I'm a lost soul.... and its made me quite upset that what was a simple set up is now a battle every time I try and put the tv on. On a similar point I work with people with dementia and I'm sure this V360 set up is not dementia friendly. What I want is to put the tv on and go straight to any tv channel. Then if I'm not happy I can either toggle the programme buttons till I find one I like or then go to the tv Guide or recordings. I think technologically that virgin should give the user different viewing options eg basic or classic viewing (with tv channels being the primary focus and being the first screens you come too, with streaming and apps etc being something you then seek out if required), to a more streaming/apps version as its primary focus (with tv on a secondary focus level) as you've currently got with this v360) Now on this post I haven't even touched upon all the problems with trying to actually record or delete planned recordings! OMG! That's going to be a separate post!!Suzysue19 hours agoTuning in251Views2likes10CommentsBilling clarification for TNT Sports, TV Box
My wife, unbeknownst to me, in her increasing panic at the looming end of our current deal, called to "negotiate" a new contract. As a result, we've been left with a bill that continues to be a bit on the rip-offy side, by my estimation. So I'm trying to see if any savings can be made anywhere. With that in mind, I'd like clarification on how much we would save on our bill, if any, by removing TNT Sports. Also, how much would removing our 2nd TV Box save?Colfari9 hours agoOn our wavelength78Views0likes3CommentsVirgin TV Go
I am trying to use Virgin TV Go on my iPhone and every time I login it asks me to register my device which I do. It then works but next time I login it does the same. Hence I get 3 gos per month and then I can’t use it. I have an iPhone 15 plus running IOS 18.3 I use the Virgin TV Go app, all settings/permissions are enabled and the app is up to date. Here are the diagnostics: Build: 5.15.10710+16106 Device: iPhone15,5 OS: iOS 18.3 Video Player: Unknown Conviva: 4.0.41 Connection Type: WiFi - (N/A) Customer HH: 131783464_gb Mqtt Broker Status: CONNECTED Device IP: 192.168.0.113 CPE 1 ID: 3C36E4-EOSSTB-003722701400 Mqtt Cpe Status: ONLINE_STANDBY CPE 1 IP: 192.168.0.62/255.255.255.0 Last MQTT status check: 2025-02-12 22:05:38 GMT+00:00 CPE 2 ID: 000378-EOSSTB-004176098608 Mqtt Cpe Status: ONLINE_RUNNING CPE 2 IP: 192.168.0.55/255.255.255.0 Last MQTT status check: 2025-02-12 22:05:38 GMT+00:00 OV: 4.2.33 OV Engine State: AUTH_FAILURE OV Device Name: 20F7D63C-7319-45AD-B62A-0D8A2FFA8787 OV Power Status: OKAY OV Network Status: OKAY OV Disk Status: OKAY OV Download Enabled: true This is very annoying. Please help!jampet9 hours agoTuning in19Views0likes0Comments