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After renewing contract nothing but billing issues.
Hi All, I recently renewed my contract with virgin media since then I have had to contact customer service several times to resolve billing issues. I agreed to renew my contract which is supposedly £42 per month but according to the virgin media app my bill is £47 per month, I was given a £5 rolling credit for the length of the contract. Each time I contact customer service via the web chat they assure me that the issue is resolved and it not happen again, yet viewing my bill it still does not show the rolling credit, any credit that gets apply then comes back the next month saying I didn't pay the correct amount, something is messed up within the billing and customer services systems which is causing me this headache. Can someone please help to resolve this once and all..... RegardsService not available - Virgin TV Go App
Where do I start regarding the poor customer service being received when in need of support. I recently moved my services to my new address. The TV app has always worked fine in the past however with the move I was given a new account number. Since then I have been attempting to access the TV go app but keep getting the error “service not available - Oops - the service isn’t available at the moment. Try again in a few minutes.” I have been calling the support team for weeks, being promised call backs, having to explain the issue time and time again. Deleted the app, reinstalled, changed passwords, tried on different devices and on different browsers to no avail. I have been put through to 2nd line teams in India who don’t seem to care and advise that someone would call me back in 2 days (which never happens) or it’s a known issue impacting everyone when my neighbour can access the service fine. I have asked for a reference number which you would think is a simple request but been told they can’t provide a reference and when I call again….nothing has been recorded on the system. I am really disappointed with this level of service. Anyone out there had this issue and managed to get it resolved?Reducing account and not having to deal with the useless BOT
Hi guys i currently have the max package and looking to remove my extra box due to my father passing away. I’m getting very annoyed about dealing with the online bot. When you get a 'human' they want to give you a deal and faster package yet I’m on 1 gig. Does anyone know the best contact for sorting something so trivial? Also, I put my partner onto virgin last week and set up today. Was suppose to go through the referral scheme but I have never been contacted about it. I’m thinking of telling her to cancel the package tomorrow and get the newer deals with money back or the tv. Thanks in advance. 'SYNC Timing Synchronization failure - Loss of Sync
For the past 4 weeks I’ve had constant broadband issues where the connection drops for a couple of minutes. Every occurrence of this coincides with the following critical error being logged in the modem: SYNC Timing Synchronization failure - Loss of Sync. An engineer came out last week to have a look and stated that “the signals are too high” so they reduced the signals. Unfortunately this has not fixed the issue. I’ve also noticed that when the internet drops it often coincides with the TV picture breaking up briefly. Anyone got any advice on how to move forward?Cant Access original email address
Hi, I've read posts from other users stuck in a similar loop and it can only be sorted by an agent stepping in and helping by the looks of it. i've been with virgin nearly 8 years I think so the original email address used to set up online services is no longer avalible to view. An old btinternet address (now closed) I dont have access to this email anymore. I have been trying to link my virginmedia account with my O2 account but it keeps sending setup links to the old address, when i went into my My virgin media online portal (which works through my virgin medeia log in, i go into the security and sign in details page. which allowes you to change the primary adress. how ever to do this it sends a one time pass code to the email address i cant access. as such im stuck in a loop I try and get it sorted but run into brick walls each time. I need someone to run through customer security with me using name, address, account number, payments etc and update my email address to a current active one so that I can get the onetime pass code to enable full functionallity. Please please help. Many thanks in advance, Geoff
