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Poor speeds in cf24
i am getting very slow upload speeds and my download speeds vary from 300mbs to 900mbs on a gig1 connection, the mdeia status page says it cannot connect to my equipment in my home, can someboy help or get an engineer booked for me? thanks!cyberdemonv22 minutes agoJoining in1View0likes1CommentSecondary email account disappeared
We've had ntlworld emails accounts for 20+ years. The secondary email account disappeared 2 days ago and we have had no joy when contacting Virgin on the phone and via online chats. There are really important emails we need access to so need help ASAP. It is so stressful. Please HELP @virginmediaalihayes19 minutes agoJoining in37Views0likes4CommentsConstant problems with ethernet connection - New Hub
Hi All - I am still experiencing a lot of problems with 1G package. Approx month or two ago I received new Hub5 as old one just broke down. Things were bit better for few weeks but then recently online gamming became again - IMPOSSIBLE!!! I noticed that I am getting quite few post errors with new hub after the restart. Does this look normal? 3.0 Downstream channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 411000000 5.3 37 QAM 256 1 2 419000000 5.3 38 QAM 256 2 3 427000000 5 38 QAM 256 3 4 435000000 4.2 38 QAM 256 4 5 443000000 3.4 37 QAM 256 5 6 451000000 4.1 37 QAM 256 6 7 459000000 4.9 38 QAM 256 7 8 467000000 5.3 38 QAM 256 8 9 475000000 5.4 38 QAM 256 9 10 483000000 5.5 38 QAM 256 10 11 491000000 5.7 38 QAM 256 11 12 499000000 5.8 38 QAM 256 12 13 507000000 5.7 38 QAM 256 13 14 515000000 5.6 38 QAM 256 14 15 523000000 5.8 38 QAM 256 15 16 531000000 6 38 QAM 256 16 17 539000000 6.3 38 QAM 256 17 18 547000000 6.3 38 QAM 256 18 19 555000000 6.4 38 QAM 256 19 20 563000000 6.4 38 QAM 256 20 21 571000000 6.5 38 QAM 256 21 22 579000000 6.5 38 QAM 256 22 23 587000000 6.5 38 QAM 256 23 24 595000000 6.5 38 QAM 256 24 25 603000000 6.6 38 QAM 256 25 26 611000000 6.5 38 QAM 256 26 27 619000000 6.6 38 QAM 256 27 28 627000000 6.5 38 QAM 256 28 29 635000000 6.3 38 QAM 256 29 30 643000000 6.3 38 QAM 256 30 31 651000000 6.2 38 QAM 256 31 32 659000000 6.3 38 QAM 256 32 3.0 Downstream channels Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors 1 Locked 37 189 85 2 Locked 38 183 139 3 Locked 38 161 0 4 Locked 38 170 142 5 Locked 37 198 141 6 Locked 37 175 106 7 Locked 38 180 51 8 Locked 38 167 60 9 Locked 38 213 117 10 Locked 38 157 62 11 Locked 38 138 42 12 Locked 38 136 46 13 Locked 38 134 46 14 Locked 38 157 69 15 Locked 38 137 69 16 Locked 38 130 64 17 Locked 38 121 30 18 Locked 38 127 9 19 Locked 38 120 11 20 Locked 38 108 10 21 Locked 38 115 10 22 Locked 38 111 28 23 Locked 38 113 25 24 Locked 38 107 23 25 Locked 38 121 20 26 Locked 38 126 0 27 Locked 38 120 0 28 Locked 38 104 0 29 Locked 38 104 0 30 Locked 38 110 0 31 Locked 38 97 0 32 Locked 38 100 0 3.1 Downstream channels Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz) 159 94 4K 1840 QAM 4096 1108 3.1 Downstream channels Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile) 159 Locked 40 6.3 4070852831 0 3.0 Upstream channels Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID 0 49600000 39.5 5120 QAM 64 9 1 43100000 38.5 5120 QAM 64 10 2 36600000 38.5 5120 QAM 64 11 3 30100000 37.8 5120 QAM 64 12 4 23600000 37.5 5120 QAM 64 13 3.0 Upstream channels Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts 0 ATDMA 0 0 0 0 1 ATDMA 0 0 1 0 2 ATDMA 0 0 0 0 3 ATDMA 0 0 2 0 4 ATDMA 0 0 0 0 3.1 Upstream channels Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation 14 10 34.0 2K QAM 256 3.1 Upstream channels Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts 14 OFDMA 200 74000000 0 0buchosmambo13 minutes agoOn our wavelength364Views0likes13Commentstnt offer £12.00 and we wont lower price final...
i logged in my virgin media to check account . there a brill £12.00 for tnt . click link and 6 hours of knightmare follows. click link chat and £18.00 not £12.00 fogged right off here there chat phone app . copied link as photo we fill in compliant wait for outcome in 2 week or less final. the link new customers only told . on photo no details of new customer old new or man on moon. just that were u get link . start page no details . logging account the phone there with link and chat drove me nuts . 150 aiso . retension helped some what but £18,00 sorry we cant £12.00 .... scammed again . think u save to get back channels think again.jasonu21 minutes agoOn our wavelength75Views0likes7CommentsI’m out of here…
I’ve had my account since it was set up by Cable and Wireless, migrated to Ntlworld and finally to Virgin Media, the service from VM was initially ok but I’ve witnessed a slow erosion over the years much like all of Virgins business interests. The final straw was in the last few weeks my wife’s mail account was compromised and at server level the hacker who had been demanding money, which we ignored as phishing emails changed the name of her email and password. The concerning thing for me and any VM email account holders reading this, is that it is not possible for me as the account holder to make these changes myself, on the VM website I only have the ability to delete the account, anything to do with details of the mail address and password have to be handled by support. So how did the hacker manage it, I can only assume the server itself is compromised or this was an inside job! I requested help on this but after over a week I’ve yet to receive a reply, and so I’m moving over to BT Fibre Optic in the next couple of weeks for an equivalent speed service but half the price I’m paying VM. I’d be interested to know if anyone else has had similar experiences?the_wid31 minutes agoTuning in27Views0likes1CommentBroadband delay
an update from my post in December - pit of hell Today we still dont have internet at the house - the next visit is supposed to be 6th Feb but i have no idea if they will turn up - they left the last council permit expire and had to apply for a new one. customer service - well there isnt one. i have no idea if the compensation will pay out or if they will even fix it. Its 60 days so far and counting. do they ever come out and fix collapsed/blocked tunnels?chipster144 minutes agoTuning in77Views0likes4CommentsGreen screen DVR error
For those struggling to get engineer apppintments after the green screen shows meaning the hard drive has issues. An override which has worked for me is to switch off the box by the power button on the back of the tivo box. Then press and hold down the + button and the on/off lit up button on the front of the box. Ask somebody else to switch the power button back on. When the welcome screen appears you can release the two button you are pressing. Takes a while to reboot and update channel names. You will lose previous recordings also but hopefully you can watch tv! Hope this helps as all other forums i saw just said nothing you can do but call an engineer (which may still be required as I assume the box is on its way out!)gantyk51 minutes agoJust joined8Views0likes1CommentCancellation Advise
My Contract ends on March 15th. There is no conversation I can have with virgin that will make me stay. Ive been a customer for nearly 20 years but what they are today is a mess. Their customer service is just so bad that even if I was offered their service for free, id still refuse. Far too expensive compared to competitors. I've read some horror stories of people cancelling and then had to pay further bills or being messed around with virgin. What is the best way of cancelling where you can be absolutely sure you've ended your relationship with them. Do I have to give 30 days notice? If so can I start that on February 15th?johnd20057 minutes agoTuning in44Views0likes3CommentsAll new setup
Hi All, Im new to VM and looking to get BB and TV moving from SKY. At the moment me SKY TV box connects to my router via WIFI. The new setup will be fibre to the house, fibre from inside the house to the router but does the TV360 box need a hardwired connection or can it connect via WIFI? ThanksStressed1159 minutes agoJoining in28Views0likes3Commentsemail authentication failed.
I have two virgin media email accounts and use Thunderbird on my PC . Recently one of them has failed authentication in Thunderbird while the other still works fine. Both use the same settings and I have not changed any of them. I can access both email accounts directly via the VM website. Any clues to why this is? Many thanks.wtf_is_this2 hours agoJoining in27Views0likes2Comments