Recent Content
V6 picture interference
Hi, can someone please help me with an intermittent picture interference problem on my V6 box. Had the box over 4 years now never had a problem until a few months ago then started to get interference (blocking) which lasted a couple of days then everything ok again (broadband and home phone not affected) Lost count of how many times I’ve reset the box but makes no difference. I’ve done my best to try and track it down and come to the conclusion it may be weather related seems to appear during periods of very heavy rain, snow, snow melt. I’ve checked with one of my neighbours a few doors away on VM and they have had similar problems. Not sure how to go about reporting an intermittent fault like this is it possible someone on VM team might see this posting and help? Have attached a screenshot of how bad it can get. Sorry to ramble on this is my first post in the community!No reference to complaint
I submitted a repeated complaint to Virgin Media, but I did not receive a reference number. I called customer support and was informed that no complaints had been received. After clearing my cache, I contacted support again, but they still said my complaint had not been received. I then called VM support to let them know I will write another complaint, stating that if I do not hear back or receive a reference number, I will escalate the issue to the Ombudsman and explain the problems I encountered with the Virgin Media website when submitting complaints. By the way, on chat, unless the complaint is short, it will not be delivered.Screen interference?
Recently my tv screen has become pixalted for about 2-10 + seconds at a time during viewing often a dozen times on a 1 hour show .which it seems to be mostly recordings. Not always the same channel or show .various times Purley 100% random .never know when or how often i will happen has anyone got an idea whats causing this ?
Burglar Alarm signal on Hub 5
We have had the same home alarm for 3 years. It can connect to the internet so we can set and unset it remotely. We agreed an annual fee on installation to keep this option going and it has worked fine. The montoring system is run by Pyronix. Recently, the installer that we bought it from sold out to another company, so we went to Pyronix who were able to link us directly to them and the switch over went perfectly for about a week. Then, 2 days age, when we tried to set the alarm remotely we got a signal saying that the Security system is not connected to the cloud, please check your internet connection. The internet connection is fine throughout the house for all devices. Pyronx, who have been as helpful as they can be, say there can be problems with virgin routers and we might have to change the hub settings to allow 2.4 and 5GHz settings. But I still can't understand why the same system linked with no proble up until 2 days ago. I have the instructions on how to do this but have seen other posts where people have tried doing this and had problems with the signal throught the house. I have tried resetting the wi-fi link in the alarm key pad and tried switching the router on and off. So is resetting the router th only option? Thanks
V6 box losing settings
Recently every time I turn on the TV I get a “Welcome” screen for a few seconds like when you reset the box? I also have to keep signing into apps every time I try to use one, so it’s as if every time I turn the TV off it resets in part? Anyone any idea on what’s going on and how to resolve it?Scheme to offer free Hub 5 upgrades. Status?
oes anyone know what the current status of the project to offer free upgrades to Hub 5 is? In October of last year (2025) Virgin Media (specifically Gareth Lister the Director of Connectivity) promised that people not on Hub 5 will be offered an upgrade at no cost. From the press release: https://news.virginmediao2.co.uk/virgin-media-o2-begins-upgrading-customers-to-the-wifi-hub-5-for-free/ "Virgin Media customers across the UK will be offered the chance to upgrade to a WiFi Hub 5 at no extra cost. " "Gareth Lister, Director of Connectivity at Virgin Media O2 said: “Providing our customers with the very best broadband experience sits at the heart of Virgin Media O2. As our technology and products evolve, we’re committed to making it easier than ever for our customers to enjoy them. Not only will this upgrade benefit thousands of customers’ connectivity by enhancing their coverage, it will also future-proof their broadband services for new innovations to come.” It said thousands would be offered the upgrade in 2025, and the scheme would be expanded in 2026. How is it going? Is there any information about how soon a Hub 3 user might expect to be offered this free upgrade? Has anyone reading this forum been upgraded? Can Virgin forum staff please comment.Is anyone else having problems getting charts to load on Hargreaves Lansdown?
Hi this is just a wild stab in the dark. Ever since I switched from PlusNet to Virgin Media I've had problems getting the charts to load on the Hargreaves Lansdown web site. It's really odd because it only seems to affect charts being loaded from the URL chart.hl.co.uk - I can see they are throwing a "connection reset" error, so the problem seems to be at their end. If I go to the same fund on my phone connected to the wifi I get the same problem, but if I disconnect from the wifi and use the phone network (Lebara) it loads fine. So it seems like HL are blocking my public Virgin IP address for some reason. However I asked in the Money Saving Export forums and another VM user said it was working fine for them, so I'm currently trying to find out if we're both on the same subnet or not, because I'm trying to figure out if they are blocking my individual IP address or the whole subnet. If there's anyone else using hl.co.uk, can you let me know whether the graphs load or not and post the first three octets of your public IP address so I can try and work out what they're blocking, then maybe I can call them up with some solid info. Here's a symptom of the graph not loading: If I enable developer tools, the chart doesn't load and I can see the connection reset error:Contract Renewal/Cancellation/Complaint
Hi folks I just rang the renewal/cancellations dept this morning hoping for a better deal, as I'd rang 2-3wks ago and got nowhere. Well today, I rang, and the person could not even beat their own online renewal prices! Crazy as I've been a customer for over 15yrs now, I would like to stay but the person on the end of the phone could not do anything for me! All their offers were more expensive, and I felt as if Virgin could not care less about customer retention! So contract runs out on 19 Feb 2026, hence ringing today, so long story short , I said here are my 30 days notice, plus a couple extra, 33-34 days it worked out. Anyway after the call ended I get an email from VM Complaints! pictured below! Does anyone know why I got this, when I was trying to get a better deal on renewing my contract, but could not, so then I gave my 30 days notice. I never made a complaint! Anyone else have this issue? Plus I've just received the email titled - Disconnecting your Virgin Media services Any help or ideas would be welcome. M
