Hello, We are aware that some users may be unable to watch TV apps on the V6, with the error message "incorrect security certificate" being displayed. This has been logged under F011216248 and we are waiting for our internal and external teams to con...
Hi All, We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...
Trying to watch the Sunderland v LCFC game via the red button and it's not working. It says there aren't currently any interactive games on any of the sky sports channels...... Please sort this as I'm not getting the service I pay for.
I’m getting this error message with the attached screen can anyone help
Hi. I have a V6 box connected to the 4K HDMI port on my Sony KD-55A1 TV, so I can get 4K content displayed correctly as my Receiver doesn't do 4K passthru. I then have a HDMI connection from the ARC port on my TV to the ARC port on my Yamaha RX-v673 ...
I am trying to watch tennis on channel 576. Is it really jerky for anyone else? It is unwatchable.
We are experiencing pixelation on BBC1 channel intermediately on both virgin boxes (2) We have had a technical team visit but its intermittent on both, we are the the south Herts area of the UK, anyone else having the same problem.
Have issues with my box, contacted VM and they arranged appointment for today (Monday Bank Holiday) To date and time no one has shown up although it is confirmed.I have waited in all day! And just like that he is here [MOD EDIT: Subject title changed...
As with others i have pixel break up on all channels, tested the usual things all cables tight and no issues on tv on other devices just v6 box.
Sky Sports is providing all court coverage of the US Open Tennis from today (28 Aug).Channel 508/518 becomes Sky Sports Tennis.Streams for the additional courts can be found on channels 561 to 576.
Having problems with the remote. The buttons only work intermittently. ( Its not batteries, changing them makes no difference. Sometimes stuck on a screen, having to keep switching box off and on to get back to TV picture. How do I go about obtaining...
Help needed urgentlywe disconnected in may due to a really bad experience with a house move, I have requested a returns kit, via what’s app and used the form at least 4 times now and never get the pack.it’s now over 12 weeks, the kit is in a box, I c...
My kitten accidentally chewed through my power cable for the v6 box. How do I go about getting a replacement cable?
