Virgin TV V6
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Forum Posts

Incorrect Security Certificate error - TV Apps - F011216248

Hello, We are aware that some users may be unable to watch TV apps on the V6, with the error message "incorrect security certificate" being displayed. This has been logged under F011216248 and we are waiting for our internal and external teams to con...

ModTeam by Moderator
  • 0 replies
  • 0 kudos

Known Issue: Clear and Reset Function - V6

Hi All,  We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...

ModTeam by Moderator
  • 0 replies
  • 2 kudos

Resolved! Red Button - V6/TiVo boxes

Trying to watch the Sunderland v LCFC game via the red button and it's not working. It says there aren't  currently any interactive games on any of the sky sports channels...... Please sort this as I'm not getting the service I pay for.

Resolved! Error code

Hi does anyone know why  since they've moved the channels around loads of the stations are really pixilated and ive still got quite a few channels saying error code W02

Helenq26 by Tuning in
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Resolved! Lights on V6

G'dayI've been experiencing flashing red lights on the front of my V6 box. This happens several times a day, and sometimes the lights also change to white.Advice would be very much appreciated.Cheers 

Thommo14 by On our wavelength
  • 15 replies
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Resolved! Ghost recording

Just opened my shows to watch my recordings and found most of the  "Drop the Dead Donkey." series have been recorded, I haven't set this up  what's happening? 

ITVX does not work on my V6 box

ITV Hub updated to ITVX on my V6 box.  It works in that I can search for programs and start them.  The adverts work.The problem is that after the adverts have played, all I get is a black screen, sometimes with the whirly circle.  I have left it in t...

Channel Guide - Again

So still pushing the 4 July changes on the website, when the actual TV is pushing the NEW Binge Channels starting from 220.Can't find an announcement anywhere on Channel Guides or in the NEW PDF Channel Guide for August !!Obviously keeping the custom...

pdfbt40 by Fibre optic
  • 7 replies
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No service

Yet again, our service is down no TV no broadband. This went down last week and again has gone down this morning. I do not know what I’m paying a monthly fee for virgin. You need to sort this out we are having to switch back to digital TV until the s...

Peter4858 by On our wavelength
  • 3 replies
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Resolved! Returned V6 box

Hi, How can I stop VM continually sending me email and SMS reminders to return a faulty V6 box when I have already returned it? I’m concerned they will eventually bill me for the missing equipment even though I have sent them all of the tracking deta...

Tight cable

Hi, can I add a meter to my tv cable, as its like a bow string, and I am having new decking installed and the existing cable is visible, and I would like to hide the cable.Is it just standard coax where I can just splice it using F type connectors an...

Resolved! REconditioned box?

i had my faulty v6 replaced 6 weeks ago after green screen problem . Since getting it the remote control reaction has been sluggish and then on Thursday box failed with green screen again. Do virgin replace with reconditioned equipment?