My remote buttons only work now and again when they feel like it?
I have inserted new batteries, as I thought that was the issue, but it still persists.
I have reset the remote as per Virgin instructions, still occurs.
How do I go about asking Virgin for a new remote?
Can I do it via this site?
Select your set top box from the following page and follow the onscreen instructions to order a replacement remote
https://www.virginmedia.com/help/how-to/tv/issues/remote-issues/remote-not-working
You can also select the faults option if dialling 150 from a VM landline, or 0345 454 1111 from any other phone which is a free call included in most call plans, as it's the same as dialling an 01,02,or 03 number, however on some calls plans you need to redial after 1 hour to keep it as a free call.
Or wait a couple of days for a member of the forum team to pick up your post.
In the meantime you can use the TV Control app as a temporary remote - it's available for ios and android devices.
"In the meantime you can use the TV Control app as a temporary remote - it's available for ios and android devices."
Thank you. I did not even know that existed. :-)
Forum TeamHello WelshGasman
Sorry to hear of the remote control issues experienced, we appreciate you raising this via the forums.
I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.
[quote]In the meantime you can use the TV Control app as a temporary remote - it's available for ios and android devices.[/quote]
Thank you. I did not even know that existed. :-)
