Virgin TV V6
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Incorrect Security Certificate error - TV Apps - F011216248

Hello, We are aware that some users may be unable to watch TV apps on the V6, with the error message "incorrect security certificate" being displayed. This has been logged under F011216248 and we are waiting for our internal and external teams to con...

ModTeam by Moderator
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  • 0 replies
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Known Issue: Clear and Reset Function - V6

Hi All,  We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...

ModTeam by Moderator
  • 13468 Views
  • 0 replies
  • 2 kudos

Resolved! Red Button - V6/TiVo boxes

Trying to watch the Sunderland v LCFC game via the red button and it's not working. It says there aren't  currently any interactive games on any of the sky sports channels...... Please sort this as I'm not getting the service I pay for.

2nd replacements remote for 2nd V6 box

We have 2 V6 boxes and as luck(?) would have it, both remotes have broken. Getting 1 replacement was easy enough but for a 2nd one they want me to fork out £9.99. Clearly Virgin’s system think I want a 2nd remote for 1 box but I don’t…and there is no...

doozie by Joining in
  • 351 Views
  • 2 replies
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Sound but no picture

Hi I have sounds but no picture from my recordings, I was watching them fine earlier, went out for an hour or so and now I have this problem. Rebooted with no success, normal TV is fine, can someone help?Thanks 

oynsy1 by Tuning in
  • 596 Views
  • 5 replies
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Resolved! V6 Green Screen

Hi, A green screen* appeared on the V6 TV Box Thursday morning, it was left turned on for 24 hours, but it kept cycling through the same screens (green screen, palm tree/no signal, welcome, starting up..., arrow pointing down to rectangle with 2 dots...

VMC9110 by On our wavelength
  • 3106 Views
  • 5 replies
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Resolved! V6 box new recordings stutter and pixilate

I have an issue with my recent recordings in my shows. old recordings fine , catch up fine , pausing live tv and then playing fine BUT anything ive recorded in the last couple of weeks regardless of channel stutters pixilates picture stops etc making...

90110 by On our wavelength
  • 2437 Views
  • 6 replies
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Error 669 Again!

After not having the error for a while, it came back again yesterday. A hard reset solved it, but surely there must be a permanent fix for this. I use all HDMI 2.1 cables and run the TV and box through a Sony STR-DH790 HDMI 2.1 compatible amp. 

Resolved! Bbc one - disappeared

Iv searched but can't seem to see an answer, Channel 101 has disappeared on my v6 box , bbc one Scotland,  iv found that all the other bbc ones are there and bbc one Scotland HD is channel 862, is there anyway I can get it back its easier them all be...

Virgin media store

Ive been trying to access my purchases on virgin media store on my v6 and iphone and keep getting the spinning wheel of death for the past 2 day.is there an eta on a fix please..

Dereklad by Fibre optic
  • 471 Views
  • 2 replies
  • 0 kudos

Known Issue: Clear and Reset Function - V6

Hi All,  We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...

ModTeam by Moderator
  • 13468 Views
  • 0 replies
  • 2 kudos