Hello, We are aware that some users may be unable to watch TV apps on the V6, with the error message "incorrect security certificate" being displayed. This has been logged under F011216248 and we are waiting for our internal and external teams to con...
Hi All, We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...
Trying to watch the Sunderland v LCFC game via the red button and it's not working. It says there aren't currently any interactive games on any of the sky sports channels...... Please sort this as I'm not getting the service I pay for.
My tv guide hasn't updated since Saturday. When I check the system it says that there is programme info up to Sat 27th Jan. When I check the network connection the box seems to be successfully updating every 6 hours, as is usual. I have tried to forc...
My virgin box is not working. I’ve followed all the online steps and still no channels coming up, after running a test on my kit it says my tv boxes x3 aren’t connecting?
I have 2 V6 boxes. Recently noticed 1 had a white light as it's power light and the other is red.How come they are different? More intrigued than anything
Since Monday 6th February the BBC news at 18:30 is now the Northern Ireland news, not the Welsh news on BBC1 (101). The channel logo is still BBC1 Wales HD but the epg is showing “BBC Newsline” “local news from across Northern Ireland”. I’ve checked ...
HiBox is working fine and connected to internet fine, today I noticed the little arrow symbol on the front of the box, it was a solid white light up/down arrow, not flashing.Its disappeared now, just curious what it means?Thanks
We have lost the power cable for our V6 Box during some home renovation. Can a replacement be ordered direct from Virgin Media? Or can I can get a replacement online?
How do you get Disnsy + on TV6 box?
Every time I try to watch an HD channel, I either get told to "Watch on +1" or a black screen with a message that says "There is a problem with the signal on XXXXXX (channel name) . Please reboot your Tivo box (it's actually a V6 box.) If this keep...
Hi, Some of the channels that I subscribe to are greyed out…..When I look at service status for my area it says no known issues. Can you advise please. The service from Virgin seems to have more problems of late.
Hi I have a problem with my TV. It got a green screen saying there’s a problem with the DVR and they are attempting to fix it this was last night about 7pm and still isn’t working Saturday morning. This happened before on the 9/12/23 when I got in to...
