Virgin TV V6
For all V6 box & service questions
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Forum Posts

Incorrect Security Certificate error - TV Apps - F011216248

Hello, We are aware that some users may be unable to watch TV apps on the V6, with the error message "incorrect security certificate" being displayed. This has been logged under F011216248 and we are waiting for our internal and external teams to con...

ModTeam by Moderator
  • 0 replies
  • 0 kudos

Known Issue: Clear and Reset Function - V6

Hi All,  We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...

ModTeam by Moderator
  • 0 replies
  • 2 kudos

Resolved! Red Button - V6/TiVo boxes

Trying to watch the Sunderland v LCFC game via the red button and it's not working. It says there aren't  currently any interactive games on any of the sky sports channels...... Please sort this as I'm not getting the service I pay for.

V6 box in a reboot loop

HiSince yesterday our V6 box is in a continuous reboot loop, it comes up with welcome screen, the rebooting screen, then sometimes a download arrow/box icon.I have tried holding + and power button for 30 secs but nothing works.Has my V6 packed up?Not...

mitch84 by Fibre optic
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My Netflix account seems to have been hacked.Couldn't log in on my phone & when I got home I tried to login on my V6 but found a totally different email to mine.Contacted Netflix who talked me through resetting my Netflix account through the recovery...

amoltu by Joining in
  • 3 replies
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Replacement TiVo box

We’ve had the same TiVo box since we started with Virgin 6 years ago. It is now starting to fail. Considering new contract but doubt the box will last a further 18 months, Can it be replaced?

W02 error message

Hi all, we are receiving the W02 error message on a lot of channels. I understand this is a loss of service error and from other posts on this community, the fix can be done remotely from VM. Would someone from VM be able to sort this for me.Thanks

Error msg re: remote control battery

I have the following error message on the screen - “Please replace the batteries in your remote control”.I’ve done that (twice) and can’t get rid of the message when watching Netflix. I can get rid of it on live tv - it reappears when I change channe...

FJHove by Joining in
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No activity from V6 box

My V6 box appears to have stopped working completely. No signal of any kind to the TV.Lights look OK on the box (solid white). I've triied rebooting everything, swapping HDMI cables, checking connections are tight - no change.Other Virgin services ar...

cass by On our wavelength
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V6 and HDMI switcher has intermittent video

I have just bought a StarTech HDMI switch so I can connect PS4, Switch and V6 box to the TV easily without having to scramble around and unplug cables all the time. The TV is wall mounted so there is only one HDMI cable available.Before the switcher ...