Virgin TV V6
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Incorrect Security Certificate error - TV Apps - F011216248

Hello, We are aware that some users may be unable to watch TV apps on the V6, with the error message "incorrect security certificate" being displayed. This has been logged under F011216248 and we are waiting for our internal and external teams to con...

ModTeam by Moderator
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Known Issue: Clear and Reset Function - V6

Hi All,  We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...

ModTeam by Moderator
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Resolved! Red Button - V6/TiVo boxes

Trying to watch the Sunderland v LCFC game via the red button and it's not working. It says there aren't  currently any interactive games on any of the sky sports channels...... Please sort this as I'm not getting the service I pay for.

V6 box making loud buzzing noise

My v6 box has over the last few days been making loud buzzing noise. I've tried switching off fir period, reboot,  checking all cables and moved it to no avail. Its now stuck on the starting up screen and just rebooting. My other v6 is working perfec...

Tivo box not booting up

Tivo 6 box stuck in loop.Since fault yesterday with service my Tivo box is stuck in loop start up. Is this linked to fault with service or box itself. No tv for 24hrs. 

Stu1974 by Joining in
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  • 2 replies
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virgin v6 tv box

Just found out that when my son was decorating he has thrown the wrong tv box out ,I had the old samsung box that had been replaced with the v6 box.Two questions can /i still use the samsung box or can I buy a v6 box??

zendir by Joining in
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  • 7 replies
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Resolved! New hub 4 issues

Installed the new hub 4 today but now my 2nd tivo v6 box won't connect to the Internet. Fine before. Was never connected by ethernet. 

V6 box constant red light

Our TV box started only showing a red light over 4 weeks ago. We tried everything including resets, unplugging everything and waiting but to no avail. After talking to one of your colleagues (Bhavesh)i was advised to disregard everything you (Virgin ...

p4n05 by Joining in
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  • 15 replies
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Resolved! Why is the V6 box Netflix app so flaky?

Hi,Have a new V6 box, after the old one broke.  I have this connected into Ethernet and all other apps work. I don't have Netflix through Virgin Media but was able to sign into it and use Netflix (for a few days). Netflix used to work but this mornin...

peterUK1 by On our wavelength
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TV services in a second room

I have my T6 box installed in my lounge to the main TV and have the Maxit TV services. I am wanting to access these services on a second TV in the kitchen, ruling out any form of wired solutions. What options do I have? Will I have to resort to some ...

densa by Joining in
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  • 2 replies
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TV box is beeping and keep restarting

Hi,   I got the same issue. I clear and delete all contents as recording was not working anymore in the box, flickering all the time. Since i did the clear and delete, 2 days ago, it keeps rebooting the box and deleting. Useless machine, and not bein...