The, "the DVR has detected a serious problem and is trying to fix it; do not switch off for 3 hours”. message is commonly known as the green screen of death. It means that your hard drive has failed. It's not very often that the box is able to recover from this, and if by some miracle it does, then it's only a matter of time before it fails completely.
You should try speaking to faults 150 from a Virgin landline or mobile, or 0345 454 1111, but best to call at 8am when lines first open to avoid call queues.
The IVR should recognise that you've already called and place you into a queue to speak to the agents.
If you hear the automated response asking you to press 1 for the link to online support etc then ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.
Replies from the following methods aren't instant, roughly around 4 hours at times, often longer, as telephone calls take priority dependent upon staffing availability and call queues You can also text VM on 0753 305 1809 or speak to the team on WhatsApp on 0730 532 7112.
Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.
DaveI don't work for Virgin Media.I'm a Very Insightful Person, I'm here to share knowledge.
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