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Mbu2ns · ‎22-07-2023

Hi i have 2 virgin V6 boxes

1 box netflix wont load just the N and spinning circle.

Connected via ethernet and all VOD works.

Been going on for weeks

japitts · ‎22-07-2023

If VoD works, the internet connection is proven working.

Have you tried restarting the offending V6 via Home > Help & Settings > Clear & restart? Choose the basic reset option.

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newapollo · ‎22-07-2023

Hi @Mbu2ns

On the 360 box going to Home > Settings > Audio & Video > Match Frame Rate > set 'match frame rate' to Off rectifies the problem.

I don't have a V6 to check with, but I think that used to be under Settings >Audio & Video > Match frame rate. If it's there try setting it to Off.

Dave

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Martin_N · ‎24-07-2023

Hi Mbu2ns,

Thank you for your post. I'm very sorry to hear about the issue you're having on that box.

Can you confirm if you have been able to try the suggestion from the other community members?

^Martin

Mbu2ns · ‎30-07-2023

Tried all suggestions and never worked.

Nathan_B · ‎30-07-2023

Thanks for your reply, just to confirm, is this happening on both the Netflix box and channels?

Regards

Nathan

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