CS2217
When trying to view recordings the code CS2217 comes up, have factory reset the 360 box, checked cables etc but still having issues, can anyone assist with this issue.
Forum Posts
Advice please
Hello, I am not very clued up on the Virgin media stuff, so take it easy on me.I recently renewed my package for a cheaper deal. Part of the deal included a 360 upgrade in the contract I received. I have been sent the new remotes and a new listing o...
Resolved! New mini box installed but no sky sports or movies error code 100:70
New minibox installed today all channels ok except sky sports or sky movies error code 100:70 , all channels work on the main box . Advised to unplug leave 30 seconds and try again but same error. Engineer booked it but do they just need to switch s...
Resolved! ‘Easy Access’ ghost watermark displayed on screen
Since upgrading from a V6 box to Virgin 360 in late December 2022, I see ‘ghost’ lines / bars … Ala a watermark effect on my screen (horizontally across bottom third of screen, always in the same place … and also a box top right of screen with the w...
Am I actually getting UHD content?
So I recently subscribed to the Sky Sports UHD channels, however, I didn't really notice that much of an improvement over the regular HD channel, if any.When I look at the info section, it seems to show that it's only HD? Shouldn't this show UHD or ...
Error CS2000 when pausing / rewinding
I've posted about a similar issue before, but I am unable to pause / rewind TV and always get the error CS2000 (See image)Power cycling the box resolves it for a short while, and then it starts again. Ive tried VM chat services, but got nowhere. Im c...
Tv channels pixelated still after 9 months
I'm getting so bored now and fed up with trying to get our issue sorted out.Since June when we had virgin installed our TV goes off every single day for atleast an hour.We've had the hub replaced the tv box replaced numerous of engineers come out to ...
CS2217 - Apps not loading, recordings not starting
Over last 5 days the TV guide channel logos disappear, background on Home page disappears, Apps are not all loading now, and to top it all recordings not loading either. Restarted the box each time this happens and some things do start working again ...
Move in disconnected
I spoke to virgin media multiple times before I moved out of my property on Sunday 11th February. At first I was told I wasn’t able to book my set up at my new property until the old tenants confirmed they were moving out. Then I was told that they c...
