Virgin TV 360

Apps not loading and having to sign in every time

Apps not loading, also have to sign in all the time to

Move 360 mini box to another room

Hi Ari, Please would you be able to DM me about a box moved? Thanks, James

Resolved! Package

Most of the channels are available on freeview and I resent paying for them when I only really want Alibi, Sky Max and Sky Witness which used to be available as an entertainment package? I think the cost was £7 a month but still have to pay for a ful...

Pixelation on tv

I have had pixelation on my TV since 3rd Jan 2024. Have had numerous visits by engineers. (8) hours spent trying to get in touch by phone. Just been told that there is a main frame problem that is affecting Croydon, Sutton, Richmond and Hampton and V...

Sky Sports red button in game recap clips for football

I've just tried this for the Ipswich v West Brom game (I was watching Man City v Everton on TNT) and think it's a great step forward.. I was able to select mini in match highlights and watch the goals too

Resolved! Sky sports HD add on Says £7 extra but when I add to my package it increases by £13.75

I have a deal with Virgin for TVmix and sky sports for £25 a month. If I Want to add Sports HD it says £7 extra but when I add it to my basket my monthly total goes from £25 to £38.75???

Resolved! TV360 (converted Tivo V6) - Channel icons Missing

For a number of days we've had channel icons missing. Initially it was all of them, now it's some of them. Bringing up the TV guide, the channel icons to not appear on the left of the guide, so we've no idea which channel is which. To be clear, th...

V360 Upgrade Problem: Error code ma1/15/40, despite rebooting V6 and following advice

I have been unable to upgrade my V6 box to 360. I had the option on the home menu to upgrade which I duly did. About 10 minutes into the upgrade I received the error code MA1/15/40. I followed the advice of rebooting the box (which I have now done nu...

Resolved! Watchlist not adding programmes

Hi. I’m having an issue where I add a programme to Watchlist, it then says ‘added to Watchlist’ when I go into Watchlist, it isn’t there. This is happening with any channel I add from. Thanks.

Wrong Power Cable for TV box

Like others have found before my tv box was delivered with the wrong power cable. The chat bots are awful as this issue is not listed. I finally got through to an outsourced call centre. Clearly what I needed wasn't in the script. I was informed a ne...

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