With sender

[Suzisuze]

Hi, I ordered 2 new phones that were supposed to be delivered 03/08/2023 but Yodel status was “with sender” for both phones on the delivery day.  I did a web chat and they said it would be with me that same day regardless and they didn’t turn up. 
Yodel updated to say they are now due today 04/08/2023 but that they’re still “with sender,” so doesn’t look like they’re coming today either!  I’ve had numerous phones with Virgin before and never had these issues 😞 

[Matthew_ML]

Hey Suzisuze, thank you for reaching out and a warm welcome to the community I am so sorry to hear this.

This could change in the early hours and they could get delivered today.

Please can you keep us updated on this please. Cheers