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Virgin Mobile plans have moved to O2

In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...

Kei_M by Community Manager
  • 366 Views
  • 0 replies
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Resolved! Loss of caller ID

HelloSince last week the caller ID on my home phone has not been working. I had not been notified of any work being carried out in the area as the last time this happened engineers were working in the area. I know something happened to the line becau...

Lettuc3 by Tuning in
  • 787 Views
  • 10 replies
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Resolved! iMessage & Facetime issues after switching to virgin

i switched from EE to Virgin this completed 4th Jan however ever since this completed i have not been able to activate iMesage or Facetime on my iPhone 11 i need to find out if my contract is provisioned for iMessage & if my plan is able to send inte...

No mobile signal

I have had no mobile signal since Tues 18th July. According to the O2 network status website this problem will be fixed by 27th July. This is a long time to not be able to use my mobile properly. Who can I complain to and seek some sort of compensati...

Annie87 by Joining in
  • 203 Views
  • 1 replies
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Service and customer harm

After my original post and over 1 year of back and forth with Virgin Media I had to get the Ombudsman involved, to which they had been very helpful.   Virgin Media then agreed to cancel the mobile contract that had been taken out incorrectly in my na...

Dominic4 by On our wavelength
  • 351 Views
  • 2 replies
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Can't access voicemail

I just tried to access my voicemail and was denied.It asked for my Virgin phone number which I duly entered - only to be told it was not recognised!Is this something to do with the switch to O2?Very annoying as I have messages I need to access.    

Servalan by On our wavelength
  • 571 Views
  • 3 replies
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Mobile bundle requested back by Virgin

 I have been a Virgin mobile customer for more than 4 years now, we have 2 contracts. On Monday I ordered  a new iphone 14 contract bundle, it came with airpods and 50gb of data. I had credit checks, signed contract, signed a credit agreement as it i...

Can't turn roaming on in account

I'm in France and roaming isn't working. Roaming seems to be turned off in my account but it says there's an error if I try to turn it on. Any suggestions?

gideonr by Joining in
  • 405 Views
  • 4 replies
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Resolved! Not Receiving texts or calls after porting number from EE

I recently switched my mobile from EE to Virgin with the PAC code provided. I received my text from Virgin stating the port had been sucessful last night around 6pm and my old sim card stopped working yesterday as well. The device I have is a Samsung...

RD11 by Joining in
  • 3532 Views
  • 16 replies
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Order Cancelled, bill still issued?

I’ve recently signed a new contract and credit agreement for a Virgin Mobile account. Something went wrong with the order, and Yodel returned the package to Virgin before it left their depot. When I queried this, I was told the back office had cancel...

Kitgar by Joining in
  • 199 Views
  • 1 replies
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Unable to checkout purchase of upgrade phone

I have tried six times to checkout the purchase of a phone upgrade. At checkout I continually receive the following error message:'Oops, something's gone wrong! Please try again in a few moments'Is this common? Do I need to look elsewhere? Thanks, Da...

DaveCar by Tuning in
  • 267 Views
  • 1 replies
  • 0 kudos