WiFi calling not working

[Gethin72]

Any help would be welcome.
I  moved to virgin mobile a week ago. 
The WiFi calling won’t seem to work. I’ve switched it on in my settings. 
I’ve texted all to 78992 multiple times as per the help pages but I get a message saying not delivered each time. 
Messages to other numbers send no problem. 
TIA

[Travis_M]

Hi @Gethin72 

Thanks for your response

Sorry to hear about the issue with WiFi calling, has the feature ever worked on your handset previously?

Regards

[carl_pearce]

If you turn on airplane mode, then re-enable WiFi does it work?

[Gethin72]

yes I was with O2 before and it worked fine. 

[Gethin72]

I gave it a go but unfortunately no change. 

[carl_pearce]

Assuming Android, access the below and check if you see a WiFi calling option:

[Gethin72]

sorry I should of said I’ve got an I phone (x)
thanks for posting all that info. 

[carl_pearce]

We can no longer be friends... just kidding 😊.

It does sound like there is something wrong on the account side, rather than device.

I'll leave it to VM to discuss further.

[Gethin72]

Good on ya. 

[Nathan_B]

Hi there @Gethin72 thanks for your reply 😊 Sorry to see this is still not working.

I have checked our system and can see that this is something we'd need to discuss with you further via PM.

I'll pop you a message to confirm your details.

Regards

Nathan