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WiFi calling not working

Tuning in

Any help would be welcome.
I  moved to virgin mobile a week ago. 
The WiFi calling won’t seem to work. I’ve switched it on in my settings. 
I’ve texted all to 78992 multiple times as per the help pages but I get a message saying not delivered each time. 
Messages to other numbers send no problem. 


Tuning in

All sorted now. Virgin had to adjust the settings once they looked into it. 
This forum was the easiest way of getting it sorted. 

Hi there @Gethin72 


Thank you so much for popping back to us and it's great to hear that things are now looking better for you! 


Please do pop back to us in the future should you need any help and we will do all we can to assist.