No ring tone ringing BT land lines

[edam]

When ringing a BT land line ,from 2G phones, you get no ring tone BUT if you ring a Virgin land line you do. I think this is mast dependent .

[Zoie_P]

Hi Edam, 

Thank you for your post 🙂 

Can you please expand on this? Are you having issues with your landline? Or mobile data?

Zoie

[edam]

When I ring a BT land line from my 2G mobile phones I get no ring tone

[Zoie_P]

thank you for your reply.

Is your 2g sim with us? Can other people call your landline? Can you make calls to other people?

Zoie

[edam]

The sim is yours . If I ring a BT land line  like 0208 805**** ,which is a BT.  I get no ring tone but If I ring 0208 351 ****, which is a Virgin  I get a ring tone. the ++++ is to hide the number,

I dont have trouble making the calls its just that you dont get a ring tone ,when ringing a BT number, to confirm that you are making a successful call

[Ashleigh_C]

Thank you @edam

Can I check if you have called multiple BT numbers that all have this error or is it only this one line? 

Can other numbers call the line OK? 

[edam]

0208 804 **** , 0208 805 ****,  0208 363 ****, 0143 879 ****  BUT If I ring 0208 351 **** I get a ring tone

[Ashleigh_C]

Are you able to confirm that these are all BT numbers?

Is another phone able to call these numbers at all? 

[edam]

Another phone I use is switchable between 2/3/4G . If I ring the numbers when its set to 4 G there is no problem but if I switch it to 2G then there is no ring tone. Just using this phone to prove the problem .

Also I can confirm that the 0208 numbers are BT

[edam]

And this problem has been reported by another forum member but they have called it dial tone rather than ring tone