Billing disappeared in the mobile app

[Kiaboy]

No longer able to see bills on the mobile app, even though I have received an email saying my bill is ready. The app states no bill generated yet. Anyone else had this. Tried contacting VM via the app but they have not responded

[John_GS · Accepted solution]

Hi @Kiaboy 

Thanks for posting and welcome back to the community. Sorry about the billing confusion.

I'll send you a PM now to assist further.

Best wishes.

[Graham_A]

@Kiaboy  Yes, I have had the same issue for a number of weeks now.

A ticket has been raised on my account but no resolution as of yet.

[John_GS]

Hi @Graham_A 

Thanks for posting. There is an update on your ticket. Can you click here and log in for me? Try via a web browser as well, several in fact. 

Let me know if you're able to access the bills.

Best wishes.

[Kiaboy]

Hi John,

I am able to see my bill on line. But still not via app. Hopefully the attached will show. 

Regards

Paul

 

[Graham_A]

@John_GS  Hi John, as with the other user bills show properly in the account when accessed via a web browser. It is just the app that isn't showing them.

[John_GS]

Hi @Graham_A 

I'll PM you now to get some details.

Kind regards,